Are you passionate about making a positive impact in people’s lives? Do you thrive in a dynamic, fast-paced environment where exceptional patient care is the top priority?

Our client, Access Orthopaedics, provides healthcare services in the area of orthopaedic and musculoskeletal care, and they are looking for a Patient Care Coordinator to become an integral part of their team, ensuring every patient’s journey is seamless and memorable.

They help their patients achieve their health and wellness goals through personalized care and a commitment to excellence. If you are a compassionate, detail-oriented professional who loves building meaningful relationships, we want you to meet you!

Note: There are two full-time, permanent, in-office roles based in Calgary.

Roles and responsibilities include:

As a Patient Care Coordinator, you’ll be the cornerstone of patients’ experiences. Your primary responsibilities include:

Patient Support

Serve as the first point of contact for patients, providing a warm and professional welcome.
Answer inquiries with clarity and empathy, ensuring patients feel confident and cared for.
Guide patients through the intake process, scheduling appointments, and coordinating follow-ups.

Scheduling & Coordination

Manage and optimize the clinic’s appointment schedule to ensure timely care for patients.
Handle cancellations, rescheduling, and waitlists, ensuring efficient use of clinic resources.
Act as a liaison between patients and practitioners, facilitating smooth communication.

Records & Billing

Maintain accurate, up-to-date patient records in compliance with clinic policies and privacy regulations.
Support patients with billing inquiries and assist with insurance claims, ensuring a seamless process.

Operational Support

Assist with day-to-day clinic operations, ensuring spaces are patient-ready and well-organized.
Contribute to patient retention initiatives such as surveys, referrals, and loyalty programs.

If you think you are qualified, we are looking for the following on your resume:

High school diploma (required); post-secondary education in healthcare administration or a related field (preferred).
At least 2 years of experience in a similar role, ideally within a healthcare setting.
Proficiency in healthcare management software and general office applications.
Strong organizational, communication, and interpersonal skills.

During the interview, we will be looking for examples and behaviours that reflect the following:

A customer-first mindset with a genuine passion for helping others.
Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment.
A proactive problem-solver who thrives under pressure.
A collaborative team player with a positive, professional attitude.

AO Perks:

Competitive Salary and Performance-Based Bonuses
Comprehensive Health and Wellness Benefits
Professional Development Opportunities
Work-Life Balance
Collaborative and Supportive Team Environment
State of the Art Facility
Meaningful Impact

Access Orthopaedics is Calgary’s trusted destination for specialized musculoskeletal care, dedicated to improving the quality of life for our patients by providing pathways to accessible, comprehensive treatment options. Our clinic combines a multidisciplinary approach with state-of-the-art technology, offering a full spectrum of orthopaedic and rehabilitation services designed to address every stage of the patient’s journey.

Job Type: Full-time

Pay: $38,000.00-$45,000.00 per year

Additional pay:

Bonus pay

Benefits:

Dental care
Extended health care
Paid time off

Work Location: In person

Access Orthopaedics

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Patient Care Coordinator