Lead Administrator – Allora Dental

Allora Dental is seeking a skilled, responsible, and motivated Lead Administrator to join our dynamic team. In this key role, you’ll help coordinate the daily flow of our front office and support the administrative team.

This is a fantastic opportunity for an experienced Dental Administrator who’s ready to grow professionally, hone leadership skills, and become a vital part of a collaborative, patient-focused practice.

We offer ongoing training, mentorship, and plenty of opportunity for long-term growth within a team that values your development.

If you're detail-oriented, customer-service driven, and excited about advancing your dental career, we’d love to hear from you!

Responsibilities:

Serve as the main point of contact and support for the front desk team
Coordinate and delegate daily administrative tasks to ensure smooth office operations
Greet patients and create a warm, welcoming environment in the office
Schedule and confirm appointments, optimizing provider time and office flow
Maintain accurate patient records using electronic dental software
Verify insurance coverage, submit claims, and assist with billing inquiries
Present treatment plans and associated costs to patients clearly and professionally
Help de-escalate and resolve patient concerns with empathy and professionalism
Process EFTs and accurately post cheques and other payments
Manage incoming and outgoing phone calls, emails, and general correspondence
Collaborate closely with the clinical and management teams to support efficient patient care

Qualifications:

Proven experience as a Dental Administrator
Strong interpersonal and communication skills; capable of supporting and guiding a small team
Experience with Dentrix software is an asset, but not required
Familiarity with EFT processing and cheque posting
Experience with treatment coordination and dental insurance processes
Strong problem-solving skills
Highly organized with excellent time management and multitasking abilities
Professional demeanor and customer service-oriented mindset
Detail-oriented with high accuracy in administrative work
Ability to work independently while staying connected with a supportive team

What We Offer:

Competitive wage based on experience
Opportunities for growth, mentorship, and skill development
A supportive management team and collaborative office culture
Comprehensive benefits package, including:
Dental care
Extended health care
Vision care
Life insurance
On-site parking
Company events

Schedule:

Monday, Tuesday, Wednesday, Friday 8:00am - 5:00pm
Thursday 12:00pm-8:00pm
No weekends

Job Type:

Full-time
In-person position

Experience:

Dental Administration: 1 year (required)
Team coordination or leadership: 1 year (preferred)

If you are passionate about dental care, ready to take on a leadership role, and looking for a long-term opportunity to grow in your career, we’d love to hear from you.
Please send us your resume and a cover letter highlighting your relevant experience and why you’re interested in joining the Allora Dental team.

We look forward to meeting you!

Job Type: Full-time

Pay: From $28.00 per hour

Expected hours: 40 per week

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Vision care

Experience:

Dental Administration: 1 year (required)

Work Location: In person

Allora Dental

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Lead Dental Administrator at Allora Dental