Join Our Patient-Focused Team!

We're seeking a Dental Assistant/Receptionist to join our Northern Pines Dental Practice, where we pride ourselves on creating a warm, welcoming environment for both our patients and team members. Our practice has built a strong reputation for personalized care, where every patient is greeted by name and treated like family.

What We Offer:

Supportive, close-knit team environment with regular team-building activities
Team celebrations including birthday recognitions and special occasions
Annual team holiday dinners
Competitive compensation

Our Team Culture:

At Northern Pines Dental, we believe in creating a positive, supportive workplace where every team member feels valued and appreciated. Our culture is built on:

Open communication and mutual respect
Recognition of individual contributions
Collaborative approach to patient care
Regular team meetings to share ideas and improve patient care
Celebration of personal and professional milestones
Strong focus on work-life balance

Key Responsibilities:

Scheduling & Hygiene Department Coordination

Manage and maintain a fully booked hygiene schedule in line with production goals using ABELdent and Recall Max.
Monitor and adjust for cancellations, no-shows, and emergency appointments to ensure efficient patient flow.
Coordinate re-care reminders and follow-ups to reactivate overdue patients.
Track and report on KPIs such as patient retention, productivity, and recall compliance.

Patient Communication

Proactively schedule and confirm hygiene appointments via phone, email, or text.
Address patient inquiries and resolve scheduling conflicts.
Educate patients on the importance of routine hygiene care to encourage compliance and oral health.

Administrative Support

Update and maintain accurate patient records in ABELdent.
Process billing and confirm correct treatment codes.
Ensure all documentation complies with RCDSO guidelines and Ontario IPAC protocols.
Ensure all practices align with RCDSO, Ontario IPAC, and public health guidelines.
Protect patient confidentiality and promote a positive, team-focused office culture.

Qualifications

Experience in a dental office, with knowledge of dental terminology and hygiene procedures.
Proficiency in ABELdent and Recall Max (or comparable software) preferred.
Strong organizational and time-management skills.
Excellent communication skills (verbal, written, and patient-facing).
Knowledge of Ontario IPAC guidelines and RCDSO regulations.

How to Apply:

Join a practice where patient care and team culture are top priorities. Submit your resume and cover letter detailing your approach to patient care and team collaboration.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

Dental care
On-site parking

Application question(s):

What sterilizers have you used in the past?

Experience:

Dental assisting: 1 year (required)

Licence/Certification:

IPAC certification (required)

Work Location: In person

Ancaster Family Dentistry

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