We are seeking an experienced and results-driven Dental Office Manager to lead the administrative operations of a modern, well-established dental practice in Vancouver with a strong team environment.

The successful candidate will take ownership of systems, team performance, and overall operational efficiency, while helping drive the financial success of the practice.

Key Responsibilities

Oversee and manage all front office and administrative operations
Lead, coach, and hold administrative staff accountable to performance standards
Optimize doctor and hygiene schedules to meet and exceed production goals
Monitor and manage accounts receivable, including aging reports and collections
Oversee all insurance processes, including verification, claims, follow-ups, and payment reconciliation
Review and approve adjustments and write-offs in accordance with office policy
Track and report on key performance indicators (production, collections, A/R, schedule efficiency)
Ensure consistent implementation of office systems, protocols, and policies
Manage staffing coverage, including coordinating schedules and arranging temporary staff when needed
Address patient concerns professionally and maintain a high standard of customer service
Coordinate with external vendors, service providers, and specialists

Qualifications (Required)

Minimum 2+ years of dental office management experience
Strong understanding of dental insurance, billing, and accounts receivable
Proven experience with schedule management and production optimization
Demonstrated leadership experience, including staff supervision and performance management
Experience with tracker-based dental software
Excellent organizational, communication, and problem-solving skills

Who You Are

A proactive leader who takes ownership of results
Detail-oriented with strong financial and operational awareness
Confident in managing both people and systems
Able to make decisions and resolve issues independently
Committed to maintaining a positive and professional team environment

What We Offer

Competitive compensation based on experience
In-office dental benefits (excluding lab fees)
Health Spending Account after probation
Parking or transit allowance

Schedule

Mondays: 7:45 AM – 4:15 PM
Tuesdays: 10:45 AM – 7:15 PM
Wednesdays: 9:45 AM – 6:15 PM
Thursdays: 7:45 AM – 4:15 PM
Select Saturdays: 8:30 AM – 4:15 PM

Due to the managerial nature of this role, flexibility is required. The successful candidate may be required to open or close the office, adjust their schedule to ensure adequate administrative coverage, and work occasional Fridays or additional hours as needed to support staff absence hi B s, vacations, or operational requirements.

How to Apply

Please submit your resume along with a brief cover letter outlining your management experience.

Job Types: Full-time, Permanent

Pay: $35.00-$45.00 per hour

Expected hours: 32.0 – 40 per week

Benefits:

Dental care
Extended health care
On-site parking
Paid time off

Work Location: In person

Broadeway willow Dental

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Full-Time Dental Office Manager