Join Our Team at Burlington Family Dental

Receptionist / Patient Care Coordinator

Do you take pride in creating exceptional first impressions? Are you someone who brings calm, warmth, and confidence to every interaction? At Burlington Family Dental, we believe outstanding patient care starts the moment someone walks through our doors — and our front desk team plays a vital role in making that happen.

We are currently seeking an experienced, patient-focused Receptionist / Patient Care Coordinator who is passionate about hospitality, organization, and building meaningful connections with patients.

Why Join Burlington Family Dental?

You'll be part of a supportive, collaborative practice where teamwork, respect, and growth are truly valued. We offer a positive work environment where your contributions matter and your professional development is encouraged.

What We Offer:

Competitive compensation
Extended Health Benefits
RRSP matching
Continuing education and professional development support
A collaborative and supportive team culture
Opportunities for long-term growth within the organization

Schedule:

Monday: 10:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Thursday: 10:00 AM – 7:00 PM
Alternating Friday: 9:00 AM – 3:00 PM
Alternating Saturday: 9:00 AM – 3:00 PM

Your Role & Responsibilities:

Welcome patients warmly and create a positive, comfortable experience from arrival to departure
Build rapport and trust through clear, compassionate communication
Discuss and explain treatment plans in an easy-to-understand and empathetic manner
Provide accurate treatment estimates and review insurance coverage and financial options
Schedule and coordinate appointments efficiently to support optimal patient flow
Liaise with insurance providers to verify coverage and process claims
Maintain accurate, organized, and up-to-date patient records
Follow up with patients to answer questions and support their care journey
Act as a key communication link between patients and the clinical team
Stay current on treatment options, insurance policies, and best practices
Maintain strict confidentiality and patient privacy at all times

What We're Looking For:

Minimum 2 years of experience in a dental administrative or reception role (required)
Strong interpersonal and communication skills with a caring, patient-first mindset
Solid knowledge of dental scheduling, billing, and insurance processes
Excellent organizational skills and attention to detail
Ability to thrive in a fast-paced, patient-focused environment
Professional, reliable, and team-oriented approach
Commitment to confidentiality and high ethical standards

How to Apply:

Please submit your resume and tell us why you'd love to join the Burlington Family Dental team. We look forward to meeting candidates who are passionate about patient care and ready to grow with us.

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We are an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Burlington Family Dental

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