ABOUT US

We make Toronto smile!

City Dental Toronto is a rapidly growing dental group with numerous dental practices in Downtown Toronto.

Our amazing team of dentists, hygienists, administrators and auxiliary staff deliver the highest quality of care to thousands of patients in downtown Toronto. Our people provide our patients with the highest level of care through innovation, technology and a commitment to superior patient experience.

Position: Dental Receptionist / Administrator

We are looking for a full-time Dental Receptionist / Administrator to join our growing team! In this role, you will be responsible for administering the day-to-day activities of the practice, including: welcoming patients, answering inquiries about dental services, managing the daily schedule, processing insurance claims and other administrative duties to ensure the smooth running of the office. Our ideal candidate is an ambitious, self-starter who is organized and energetic with a patient-focused attitude.

Responsibilities:

Welcome patients to the practice and assist with their needs

Answer incoming calls and assist with inquiries in a timely manner

Schedule and confirming initial/recurring patient appointments

Optimize the appointment schedule to ensure the day is full, with limited gaps, ensuring efficient use of both Dentist and Hygienist(s) time

Oversee patient relations and handle questions and complaints with professionalism

Auditing day end reports and assisting with accounts receivables

Liaise with insurance providers for billing, breakdowns, predeterminations and payment reconciliations - being prepared to effectively educate patients on the insurance process

Assist in the resolution of issues with third-party payers

Manage and maintain patient records in compliance with practice policies

Other ad hoc administrative duties as required

Qualifications:

Experience in a dental receptionist position or related role is required

Knowledge of dental practice management software is preferred, experience with Tracker is considered an asset

Knowledge of dental practice processes and workflows (scheduling, financial and treatment coordination) is preferred

Outstanding communication skills – you have an energetic and outgoing personality with a passion for helping those around you

Exceptional organizational skills and strong attention to detail

Comfortable working with computers and technology – we are paperless!

Strong problem-solving skills and comfortable working with autonomy

Effective interpersonal skills and a professional and positive demeanor under varying stress levels

We thank all applicants for their interest, however only those candidates who are selected to proceed in the hiring process will be contacted.

City Dental Toronto is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, family status or on any legally protected grounds.

Job Types: Permanent, Full-time

Pay: $18.00-$26.00 per hour

Benefits:

Casual dress
Dental care
Employee assistance program
Store discount

Schedule:

8 hour shift
Monday to Friday
Weekend availability

Application question(s):

Are you able to work Downtown Toronto?

Experience:

dental receptionist: 1 year (preferred)

City Dental Toronto

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