Office Manager – Dental Laboratory

Location: Ottawa, ON

Job Type: Full-time, Onsite

Schedule: Monday to Friday

Pay: Approximately $30/hour, depending on experience

Job Overview:

A dental laboratory in Ottawa is seeking an experienced Office Manager to oversee daily administrative operations and support smooth communication between the lab team, dental offices, clients, and internal departments.

The ideal candidate will have previous experience in a dental office, dental laboratory, or healthcare/customer service environment. Dental experience is strongly preferred, as this role requires understanding case flow, client communication, work orders, scheduling, invoicing, and daily operational needs.

Bilingual English/French is considered a strong asset.

Responsibilities:

Oversee daily office operations and administrative workflow
Manage work order entry and ensure case information is accurate
Support invoicing, billing coordination, and account-related tasks
Coordinate shipping, receiving, deliveries, and case tracking
Communicate with dental offices, doctors, internal departments, and external customers
Help manage workflow between the front office and lab production team
Schedule vacations and help coordinate staff coverage
Review and approve employee timesheets
Support customer service and resolve questions or case-related issues professionally
Maintain organized records, documentation, and office processes

Qualifications:

Previous office management, administrative, or customer service experience
Dental office, dental lab, or healthcare experience strongly preferred
Experience dealing with internal and external customers
Strong organizational skills and ability to oversee multiple priorities
Comfortable managing workflow, schedules, documentation, and communication
Professional phone and email communication skills
Reliable, detail-oriented, and able to work independently
Bilingual English/French is an asset

Work Environment:

This is a full-time, onsite position in a dental laboratory environment. The ideal candidate is organized, proactive, professional, and comfortable supporting both customer-facing and internal operational needs.

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