About Us: Dr. Andrea Hickey Medical Aesthetics is a leader in specialized medical aesthetic treatments with focused expertise in cosmetic injectables. We are dedicated to delivering the highest quality medical aesthetic services with a commitment to client safety and satisfaction. We pride ourselves on offering a personalized and professional experience in a welcoming environment. Our clinic specializes in a variety of treatments designed to help our clients look and feel their best.

Position Overview: The Client Service Coordinator serves as the first and main point of contact for our clients and plays a key role in ensuring an exceptional experience throughout every stage of their journey. This position requires a strong understanding of the clinic’s treatments and medical-grade skincare offerings. Responsibilities include promoting our services, representing the clinic and its providers with professionalism, and providing comprehensive administrative support — from scheduling appointments to processing payments.

Key Responsibilities:

Customer Service:

Provide a friendly, informative, and professional experience for all clients.
Greet and welcome clients and maintain a calm, relaxing waiting room experience.
Provide prompt and professional responses to client inquiries by telephone, email, and social media.
Be knowledgeable and provide guidance to clients on treatments and skin care products.
Book client appointments and manage the appointment calendar.
Build and maintain professional relationships with clients.

Administrative Duties:

Implement the clinic’s opening and closing procedures.
Maintain client files using the clinic management software.
Prepare client invoices, collect payments, and manage end-of-day financial tasks.
Monitor various sources of comments and reviews (Google, SM, EMR) and respond appropriately.
Maintain email subscription list.
Receive and assist with inventory management.
Maintain a clean and organized workspace.
Ensure strict adherence to client confidentiality and privacy.
Organize and deliver clinic standards and protocols.
Attend and participate in clinic meetings and educational sessions.

Sales:

Maintain comprehensive knowledge of all treatments and skincare products offered by the clinic.
Promote clinic services and products.
Credential our clinic and providers.
Work with manager to set and meet sales targets.
Participate in and assist with marketing initiatives.

Professional Qualifications and Experience:

High School Diploma or equivalent
Training in sales, hospitality, and reception/office administration would be an asset
At least two (2) years of experience in a similar role is preferred.
Must have excellent communication and interpersonal skills
Computer savvy and proficiency in using clinic management software and Microsoft Office Suite.
Knowledge and experience with social media platforms.

Personal Competencies:

A passion for customer service and building customer relationships.
Ability to communicate effectively.
Strong organizational skills.
Demonstrated teamwork and collaboration skills.
Honest and trustworthy.
Demonstrated initiative and autonomy.
Demonstrated reliability and flexibility.

Additional Assets:

Experience working in the medical aesthetics or beauty industry
Experience or training as an administrative assistant
Post-secondary education
Social media marketing/graphic design/photography
Sales experience

Application Process: To apply, please submit your resume and a cover letter to admin@drandreahickey.ca detailing your relevant experience and why you are the ideal candidate for this role. We look forward to welcoming a dedicated and enthusiastic Client Service Coordinator to our team.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

Dental care
Extended health care
Store discount

Experience:

Administrative: 2 years (preferred)

Work Location: In person

Dr. Andrea Hickey Medical Aesthetics

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Client Service Coordinator