Dr Mark Richardson Dental is expanding and seeking a sophisticated, energetic, and highly organized Dental Administrator & Treatment Coordinator to join our premier practice. We pride ourselves on exceptional patient care and efficiency. As one of the 3 anchors of our front office, you will be the first and last point of contact, managing the patient journey; blending your clinical knowledge with exceptional administrative and hospitality skills. This role is the primary driver of both patient experience and operational success.

Job Posting: Experienced Dental Administrator & Treatment Coordinator

Practice Name: Dr Mark Richardson Dental
Location: London Ontario
Job Type: Full-Time, Permanent
Compensation: 39.00 – 42.00 – Negotiable
Hours: Mon 7:30am-5:30pm, Tuesday 8:30am-5:30pm, Wednesday 12:30pm-8:30pm, Thurs 8:30am-6:30pm Closed Fridays - No Weekends

✨ Why Work With Us

Competitive salary and performance incentives.
Comprehensive benefits (Dental care, Massage Therapy).
Paid Lunch meetings and lunch provided
All uniforms are provided and shoes replaced once per year
Paid ongoing education with paid hourly rate for ongoing education
Modern, fully digital office/Tracker software
Free Parking
Excellent supportive team environment.

Key Responsibilities

Patient Experience: Greet patients warmly and act as a liaison between patients and the clinical team.
Treatment Coordination: Present treatment plans (prepared by the dentist) with confidence, warmth, and clarity, helping patients understand the value of their oral health.
Financial Counseling: Discuss treatment costs, secure financial arrangements, and work with patients to overcome financial barriers.
Scheduling: Optimize provider schedules for maximum efficiency to minimize wait times and reduce gaps.
Insurance & Billing: Verify insurance benefits, process pre-determinations, and accurately collect payments. Excellent communication abilities with insurance companies
Follow-Up: Consistently track and follow up on outstanding treatment plans and pending list for patients.

✅ Qualifications & Skills

Minimum 2 years of dental administrative experience.
Certified Dental Assistant
Proficiency in dental management software
Extensive knowledge of dental terminology and treatment procedures.
Exceptional communication and negotiation skills.
Ability to work in a fast-paced environment with high attention to detail.

Advanced Requirements & Skills

Software Expertise: Mastery of dental management Tracker software
Analytical Abilities: Ability to monitor practice performance metrics such as collection rates, treatment acceptance, and patient retention.
Professionalism: Exceptional problem-solving skills for resolving billing disputes, managing dental emergencies, with a calm demeanor.
Financial & Insurance Management: Oversight of accounts receivable (in absence of office manager), processing complex insurance pre-determinations, and managing patient payment plans.
Treatment Coordination: Explaining detailed treatment plans to patients, calculating insurance coverage vs. patient portions, and following up on unscheduled treatment to drive practice growth.
Operational Leadership in the absence of office manager: Supervising and training junior front-office staff, managing the office budget, and liaising between administrative and clinical teams.
Schedule Optimization: Strategically managing multi-provider schedules to maximize productivity while minimizing patient wait times.

Pay: $20.31-$36.64 per hour

Benefits:

Dental care
On-site parking
Tuition reimbursement
Wellness program

Work Location: In person

Dr Mark Richardson Dental

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Dental Administrator & Treatment Coordinator