Dental Receptionist – Full-Time

Downtown Toronto | Modern, Patient-Centred Dental Practice

Full-time Dental Receptionist position in a modern downtown Toronto dental practice. Ideal for an experienced dental receptionist who values clear communication, patient relationships, and working in a professional, well-organized environment. Some evenings and Saturdays are required.

We are a modern, growing dental practice in downtown Toronto, known for delivering exceptional care through advanced technology, thoughtful communication, and strong patient relationships. This is a full-time role and requires availability for some evenings and Saturdays. Candidates who are unable to accommodate this schedule should not apply.

Our patients value clarity, comfort, and feeling genuinely cared for — and the dental receptionist plays a key role in creating that experience. We are seeking an experienced, warm, and organized professional who communicates confidently with patients and contributes positively to the daily flow and success of the practice.

Key Responsibilities

Welcome and support patients in person, by phone, email, and text with professionalism and warmth
Manage, schedule, confirm, and optimize daily appointments to ensure efficient patient flow
Coordinate treatment discussions, answer patient questions, and support treatment follow-up
Follow up with patients who have pending or unscheduled treatment
Process insurance claims, pre-determinations, and insurance breakdowns accurately
Clearly explain insurance coverage and financial arrangements to patients
Collect payments at the time of treatment (non-assignment office)
Maintain accurate and up-to-date patient records in a paperless environment
Work closely with the clinical and administrative team to support smooth daily operations

Qualifications & Experience

Minimum 2 years of experience as a dental receptionist in Canada
Strong understanding of dental office workflows, including scheduling, insurance, and treatment coordination
Familiarity with restorative dentistry, cosmetic dentistry, implants, and Invisalign
Comfortable using dental practice management software (Tracker experience is an asset)
Excellent verbal and written communication skills with a calm, friendly, and professional demeanor
Highly organized with strong attention to detail and the ability to multitask in a busy environment
Confident taking initiative, problem-solving, and adapting to new systems and processes
Reliable, team-oriented, and committed to providing an excellent patient experience

Why Join Our Practice

Supportive, respectful, and professional team culture
Modern, paperless office with advanced dental technology
Opportunity to refine your skills, take ownership of your role, and grow professionally over time
Great patients and a strong reputation built on trust, care, and communication

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $26.00-$32.00 per hour

Benefits:

Company events
Dental care
Extended health care

Application question(s):

This role requires availability for some evenings and Saturdays. Are you able to accommodate this schedule?
Briefly describe your experience with insurance claims, pre-determinations, and explaining coverage to patients.
Which dental practice management software have you used?
In your own words, what does excellent patient experience look like in a dental practice?

Experience:

Canadian Dental Receptionist: 2 years (required)

Work Location: In person

Fashion District Dental

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