About the Role

We’re hiring a warm, confident, and highly organized Administration & New Patient Coordinator for a 6-month contract. You’ll be the first impression for our clinic and a key part of keeping the front desk running smoothly, especially on the phone, with new patient scheduling, and at checkout.

Key Responsibilities

Answer phones with professionalism, warmth, and efficiency
Respond to inquiries and convert calls into booked appointments with clear, confident communication
Coordinate new patient intake and scheduling (including follow-ups and next steps)
Support daily front desk administration: confirmations, recalls, messages, and patient communications
Coordinate checkout: ensure patients understand next steps, schedule future appointments, and support a smooth handoff before they leave
Communicate closely with the clinical team to keep schedules on track

What We’re Looking For

Excellent phone presence: friendly, clear, calm, and able to guide conversations effectively
Strong “people skills” — you can build trust quickly, handle concerns with empathy, and remain composed under pressure
Organized, detail-oriented, and strong at time management in a busy environment
Professional, dependable, and a team player

People-Skills Training (Important)

We value candidates who have invested in communication and service excellence. In your application, please tell us about any training you’ve completed, such as:

Customer service training, hospitality training, or call-handling coaching
Conflict resolution or de-escalation training
Sales, booking, or conversational conversion training
Any relevant front-desk, patient experience, or leadership training

Job Type: Full-time

Pay: $30.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

Dental care
Extended health care
On-site parking

Experience:

Dental Front Desk : 5 years (required)

Work Location: In person

Fielding Dental Healthcare

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Administration & New Patient Coordinator