About Us:
We are a dental group dedicated to delivering outstanding patient care and building a strong, supportive team culture. To strengthen our leadership and systems, we are seeking a Reception Desk Support Manager who will oversee day-to-day operations with customer service, appointment bookings and insurance claim/paymetn processing . This role is ideal for someone who is detail-oriented, people-focused, and eager to contribute to the growth of a professional healthcare team.

Position Overview:
We are looking for an individual that possesses both dental and management knowledge for this leadership role. We are looking for someone comfortable working in a collaborative team with like-minded managment.

Key Responsibilities:

Review schedule bookings for patient care with dentists and hygieneists.
Provide leadership and support to our existing roster of Reception Desk staff and Clinical Team.
Lead by example with exception Reception Desk customer service support.
Monitor patient payment arrangements and collections in coordination with our other managers.
Track and report key financial metrics (collections %, AR days, case acceptance rates).

Qualifications:

3+ years of experience as an office manager (dental/medical preferred).
Knowledge of dental insurance processes and reception desk best practices.
Strong organizational and communication skills.
Ability to handle sensitive information with discretion.
Experience with dental practice software (ClearDent) and leadership

Job Type: Full-time

Pay: $31.00-$45.00 per hour

Expected hours: 32 – 40 per week

Benefits:

Dental care
Extended health care

Work Location: In person

Harvest Dental Care in Cochrane

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Dental Clinic Reception Desk Manager