Who we are:

The Hodgson Orthopedic Group provides custom prosthetic and orthotic treatment for patients in the Greater Vancouver area. Our staff pursue creative solutions to unique challenges. We strive to support our patients with integrity, so they are enabled to reach their goals and live life to the fullest.

The Prosthetic and Orthotic practice at Hodgson Orthopedic Group embraces traditional and modern technology to achieve the best outcomes for our patients. Our clinical research actively searches to find answers to challenges we encounter so we can use best practice evidence to guide our decision making.

Position Summary:

We are searching for a motivated team player to join our fast paced Coquitlam Clinic. You will be working in a collaborative environment to support our clinicians in the provision of care to patients requiring prosthetic and orthotic treatments. If you love helping people, this job is for you.

Our ideal candidate values finding passion in life and meaning in their work. They are intrinsically motivated to contribute their best work to drive our clinics’ success and patient experience. An individual with creativity and dynamic problem solving capacities will thrive in this role.

In this role, you will play a key part in ensuring smooth daily operations by handling patient inquiries, managing tasks in ClickUp, providing phone support, and assisting the front desk staff. The ideal candidate is a proactive problem-solver with excellent communication and multitasking skills, and a genuine interest in helping others.

Key responsibilities:

Patient Support:

Respond to patient inquiries in person, via phone, and email with empathy and professionalism.
Schedule appointments and manage patient records.
Process patient forms and ensure information is accurate and up-to-date.

ClickUp Management:

Ensure tasks are assigned, updated, and completed in a timely manner.
Monitor project progress and identify any potential roadblocks.
Generate reports and provide updates on task completion.

Phone Support:

Answer incoming calls professionally and courteously.
Respond to patient inquiries and resolve issues.
Direct calls to appropriate departments or personnel

Front Desk Support:

Provide backup support to the front desk staff as needed.
Greet patients and visitors, answer questions, and provide assistance.
Assist with administrative tasks such as mail distribution, filing, and managing office supplies.

Other:

Maintain a clean and organized work environment.
Perform other administrative and operational tasks as assigned.

Must have requirements:

Fluent in English
High school diploma or the equivalent
Customer service skills
Strong verbal and written communication skills
Attention to detail
Ability to plan, organize, and prioritize work.
Ability to work independently as well as with a team
Ability to analyze, problem solve and take initiative
Accountability
Able to work confidently in a technology driven work environment
Follow HIPAA compliance and maintain patient privacy
Able to assist patients with cognitive and physical disabilities

Desirable Experience

MOA Education and or experience
Experience with EMR systems and a good understanding of Funding Agency billing an assets
Experience with Quickbooks

The successful candidate will:

Embody the Hodgson Orthopedic Group’s culture
Value the awareness of their own internal emotional state and its effect on others
Be an empathetic communicator who understands sensitive topics
Prioritize professionalism

Benefits:

Extended health and dental benefits
Employee pension plan
Three weeks annual starting vacation

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Benefits:

Dental care
Paid time off
Vision care

Schedule:

8 hour shift

Ability to commute/relocate:

Coquitlam, BC V3K 6V7: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 2 years (required)
Administrative: 2 years (required)

Work Location: In person

Hodgson Orthopedic Group

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