Scheduling Coordinator

Position Summary:

The Scheduling coordinator is responsible for creating a full schedule of patients, both in restorative and hygiene. This role involves building relationships with patients, understanding their needs, and ensuring they receive the utmost quality of care. The ideal candidate is sales oriented, has excellent communication skills, and is passionate about helping patients achieve their oral health needs. This position is full time with two evenings required per week. Daily training on sales is required.

About House Dental Centre:

Our mission is to transform the smiles of 2000 patients per year while providing the utmost excellence in patient care. Our mission is guided by our core values which informs how we hire candidates. Our Six Core values are: We are enthusiastic. We are perseverance. We are transparent. We are Excellence. We are dedicated. We are aligned.

Success Looks Like:

Having a full schedule in both restorative and hygiene
Having limited cancellations in the schedule
Booking patients according to the scheduling protocols
Ensuring patients are not only satisfied with their care, but are also highly impressed which leads to higher patient retention and referrals
Participating in the daily sales training that is funded by the company
Having an excellent understanding of the dental services our clinic offers

Objectives:

Identify outstanding treatment
Make 100-200 outbound calls daily
Develop and maintain a list of patients who you contact and who you booked in for treatment
Achieve and exceed daily and weekly metrics, targets, and monthly production
Create and maintain strong patient relationships by meeting patients where they are at and helping them with receive the treatment needed
Provide consistent follow ups and ongoing communication to ensure patient satisfaction
Implement sales strategies taught in training to meet or exceed targets
Track and report performance, including number of calls, appointments booked, and daily production
Promote services offered to patients over the phone and in person
Understand metrics and how it impacts further career opportunity and promotion
Develop expertise within the dental field to ensure explanations to patients are easy to understand
Represent House Dental at fundraising events in the community, and other events as needed

Competencies:

Proven experience in sales, preferably in client facing industries
Strong ability to meet and exceed daily targets
Highly motivated, driven and hardworking
Ability to multitask in a fast paced environment
Excellent verbal and written communication skills
Ability to sell treatment to patients and ensure the quality of care goes above and beyond patient expectations

Education and Experience:

High school diploma preferred
Minimum 1-2 years experience in a sales environment

Benefits with the Company

Medical, Dental, Vision, Chiropractic, and Massage insurance for full time positions
Paid Professional Development courses
Vacation pay that increases with tenure
Competitive Pay
Short and Long term disability
Bonus Structure Provided
Opportunity to grow within the company

Physical Requirements:

Must Be able to sit at a computer for prolonged periods of time

Commitment to Diversity:

The company is committed to building and sustaining an inclusive work environment. Applicants are welcomed to apply regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disabilities and actively foster equity, diversity and inclusion within the company.

If this position sounds like a good fit, send your resume to . For best results, include the job posting applied for in the subject of the email.

Job Type: Full Time

Pay: $28,800-$52,000

Compensation Package:

Bonus Structure

Schedule:

Monday-Friday

Occasional Weekends

Work Location:

In person

Job Type: Full-time

Pay: $28,000.00-$52,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
On-site parking
Paid time off
Vision care

Work Location: In person

House Dental Centre

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Scheduling Coordinator