The Organization:

We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

For more information, please go to www.kmhlabs.com

The Role:

Are you a patient-focused professional with excellent written and telephone communication skills, coupled with clinic experience?

KMH Cardiology Centres Inc. is recruiting for a medical administration role as Administrative Care Coordinator for our specialist practice in Mississauga.

The Accountabilities:

The successful candidate will be part of a team of 18 members with the goal of facilitating timely and high quality medical administrative care for patients attending KMH labs. The Administrative Care Coordinator team works in conjunction with the our specialist practise teams to provide strong patient and physician satisfaction, support and retention.

The team focuses on providing care to our patients while optimizing appointment schedules and ensuring timely follow up and diagnostic testing. The key accountabilities of the role are:

- Utilize Tableau daily to manage workflow and facilitate KPI (Key Performance Indicator) attainment

- Ensure Bookings, Appointments, Tasks and Upload Reports are completed in a timely manner within pre-defined KPI’s for team.

- Act as a point of contact in building and developing relationships with new and existing patients, physician offices and other healthcare facilities.

- Collaborate with internal teams to optimize clinic capacity

- Coordinate with external facilities to obtain results/reports and to schedule or reschedule appointments

- Communicate appointment details and schedule changes promptly and accurately

- Manage incoming third party forms with Finance team and physicians

- Complete and coordinate timely referrals including new charts and booking shell

- Execute bookings for diagnostic tests and new consult referrals from physicians

- Foster a collegial and respectful team and office environment

- Maintain and update accurate patient records

- Work with functional and cross functional teams to assist with patient care

- Manage high volume of inbound and outbound calls promptly

Minimum qualifications:

- Completion of a certificate/diploma in medical office administration

- Medical Office experience

Required skills and experience:

- Cardiology/Diagnostics practice and clinic experience is an asset

- Demonstrated high quality patient centred care

- Ability to work independently or with a team in a busy fast paced office environment

- Ability to establish priorities and achieve objectives with minimal supervision

- Strong verbal and written communication skills

- Good telephone manner and etiquette

- Strong knowledge of medical terminology

- Proficiency in technology including MS Office and EMR systems experience

- Excellent time management and organization skills

- Possesses effective analytical and problem solving skills

- Ability to deal with sensitive information with a high degree of privacy and diplomacy

- Team orientation

Our team is passionate about healthcare and includes clinical, clinical support and business roles with an entrepreneurial approach.

The administrative care coordinator team takes pride in our patient focused environment and works very closely with service and clinical teams at KMH.

This is a full-time position that is scheduled during the hours of 9.00 am-5.00 pm Monday-Friday. Saturday’s are required on rotation with the team.

This role reports to the Manager, ACC. This is an on-site role at our head office in Mississauga and supports our specialist practises at all of our 11 locations. The role has minimal face-to-face interaction with patients, the primary interaction with patients is by phone or e-mail.

Work Location: In person- KMH Mississauga 2075 Hadwen Road, Mississauga, Ontario, L5K 2L3

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

Please submit your current resume and cover letter to apply for this position.

Thank you for your application. Background check and vaccinations required. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please.

Pay: From $20.00 per hour

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Application question(s):

Do you have cardiology or diagnostics/imaging experience?
Do you have clinic experience?

Experience:

medical administration: 1 year (required)

Work Location: In person

KMH Cardiology Centres Inc.

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