Dental Operations & Patient Success Manager

Calgary, Alberta

$30-$38 per hour | Full-Time | Benefits Available

Are you the kind of person who loves bringing order to chaos, helping patients move forward with treatment, and ensuring a dental practice runs at its absolute best?

Do you enjoy the challenge of balancing patient care, team coordination, financial management, and operational excellence?

We are seeking a highly organized, proactive, and experienced Dental Operations & Patient Success Manager to become a key leader within a growing and patient-focused dental practice in Calgary.

This is not simply an administrative role.

This is an opportunity to become the operational backbone of the practice-working closely with patients, team members, and leadership to ensure exceptional patient experiences, strong case acceptance, healthy systems, and a thriving practice culture.

If you thrive in a fast-paced environment, enjoy taking ownership, and love making a meaningful impact every day, we'd love to meet you.

What You'll Be Responsible For

Patient Treatment Coordination & Case Acceptance

You will play a critical role in helping patients move forward with their recommended care by:

Following up on unscheduled treatment plans
Coordinating financial discussions with patients
Supporting treatment plan acceptance Ensuring patients receive the information they need to make informed decisions

Insurance & Accounts Receivable

You will help maintain healthy practice finances by:

Managing insurance claim submissions and follow-ups
Posting insurance payments
Resolving claim denials
Monitoring and managing insurance receivables Following established AR management protocols

Pre-Authorization Management

You'll oversee all pre-authorization activity, including:

Tracking submitted pre-authorizations
Following up on approvals
Communicating outcomes to patients Coordinating scheduling once approvals are received

Administrative Communication & Follow-Up

You'll ensure important patient and practice communications never fall through the cracks by managing:

Insurance correspondence
Pre-authorizations
Specialist reports
X-ray and record requests
Treatment-related communications Follow-up tasks and completion tracking

Operational Oversight

You'll work closely with the team to maintain smooth day-to-day operations by:

Supporting and overseeing front desk performance
Helping resolve patient concerns
Monitoring patient experience standards Responding to Google reviews and escalating concerns when necessary

Outsourced Service Coordination

You'll act as the quality control lead for outsourced services, including:

Reviewing insurance verifications for accuracy
Participating in regular performance reviews with service providers
Identifying scheduling and recall gaps
Tracking deficiencies and recommending improvements Escalating recurring issues and trends

Financial & Business Administration

Responsibilities include:

Insurance payment reconciliation
Monitoring accounts receivable aging
Coordinating patient refunds
Month-end reporting
Supporting head office reporting requirements Assisting with accounts payable processes

Team Scheduling & Staffing

You'll help ensure the practice is appropriately staffed by:

Managing schedules for dentists, hygienists, assistants, and administrative team members
Coordinating vacation requests and coverage
Approving staff hours Arranging temporary staffing when required

Facility & Practice Support

You'll also coordinate:

Maintenance requests
Vendor communications
Facility-related issues General administrative support

What We're Looking For

The ideal candidate will have:

Previous dental administration, treatment coordination, office management, or practice management experience
Strong knowledge of dental insurance processes and claims management
Excellent organizational and follow-up skills
Confidence discussing treatment plans and financial arrangements with patients
Strong leadership and problem-solving abilities
Exceptional communication skills
A proactive, solutions-focused mindset
The ability to manage multiple priorities without losing attention to detail

Schedule

Monday to Friday: 8:30 AM - 4:30 PM
One Saturday per month: 8:30 AM - 4:00 PM When a Saturday is worked, an alternate weekday off will be provided (typically Monday or Friday)

Compensation

$30-$38 per hour
Compensation based on experience and qualifications Additional benefits available

Why Join Our Team?

Supportive and collaborative culture
Leadership team that values initiative and accountability
Opportunity to make a meaningful impact on patient care and practice success
Stable, long-term career opportunity
Professional growth and development

If you're an experienced dental professional who enjoys both patient interaction and operational leadership, we'd love to hear from you.

Apply today and help us create an exceptional experience for both our patients and our team.

MLP Dental

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