Job Description
What we are about:
Vos is a group of Canada’s leading Medical Aesthetics clinics with the goal of providing world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.

Our Vos core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY

Vos is excited to expand its Patient Experience team to meet the growing demand for its award-winning clinic. Joining our clinic will provide the ideal candidate for the benefits of being trained by our first-class Patient Experience team.

At Pacific Derm (part of the Vos collection), we pride ourselves on offering our dedicated clients a five-star luxury experience and care. As part of the Pacific Derm team, we offer the same dedication to our team member’s career development, advancement, and satisfaction.

What you are about:
You are a highly motivated individual who is dynamic, has a passion for people and the industry. The Patient Experience member has an uplifting attitude, a strong sense of self and is always looking to develop and grow both personally and professionally. You have a deep caring and composed attitude that is reflected in your work. You are obsessed with service excellence. If this description illustrates who you are, check out the hard and soft skills below, and let us know if you want to explore this opportunity.

Do you have what it takes?
· Previous reception, front of house or concierge experience (Required)
· Previous experience as MOA or in the Medical Aesthetics Industry
· Proficiency in Windows Office, Windows Publisher, EMR
· Retail Experience (beneficial)
· Outstanding communication and client rapport (Required)
· Possess a professional demeanor, polished and poised in appearance
· Strong Administrative skills
· Outgoing and welcoming persona

Responsibilities:
· Provide five-star holistic, ethical, and integral care to our dedicated patients, be the welcoming face of the clinic.
· Manage the patient registration process, loyalty programs, and Patient management system.
· Billing and Invoice management.
· Maintain patient flow and wait for room management.
· Goods inwards and delivery.
· Effect the use of a variety of communication platforms and software.
· Work effectively both independently and in teams.
· Maintain patient privacy and confidentiality.

What you can expect from us:
Vos is committed to offering a family-focused environment based on equality and respect. More specifically, we respect our Team Member's point of differentiation, need for development and we respect each individual voice in the company. We believe that the most successful businesses are those that have a natural, not forced, “people first” culture and in turn, we place value on Team Member learning, career path development, and inclusiveness. As a primary focus in our selection process, we place a high value on attitude and self-awareness to ensure that our team is aligned and well suited to not only be a part of, but further assist in living out our family focused culture.
We offer competitive rates and industry incentives.
Extended benefits post probation
Generous staff treatments, procedures, and discounts

Pay: $23.00-$25.00 per hour

Benefits:

Company events
Dental care
Paid time off
Store discount
Vision care

Experience:

Medical Office Assistant: 1 year (required)
Front desk: 1 year (required)

Work Location: In person

Pacific Derm

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