Position Overview

Our client is seeking a professional, personable, and warm Dental Office Administrator/Receptionist to join their team. The ideal candidate will have minimum 1-2 years of experience in a dental office setting, strong communication skills, and the ability to manage a busy front desk with confidence and composure. This role requires someone with excellent customer service skills, the ability to navigate various personalities, and the professionalism to remain calm in challenging or emotionally heightened situations.

Job Responsibilities:

Greet and check in patients, providing a welcoming and positive first impression
Manage phone lines, schedule appointments, and confirm bookings
Verify dental insurance and benefit plans, including breakdowns and eligibility
Collect payments, process claims, and maintain accurate billing records
Coordinate daily patient flow and support the clinical team with scheduling needs
Maintain and update patient records within the dental practice management system
Handle patient inquiries regarding treatments, appointments, and insurance
Manage recall systems, follow-up calls, and patient reminders
Maintain a clean, organized, and professional reception area
Assist with general administrative tasks as required

Job Qualifications:

1–2 years of dental office reception or administrative experience
Knowledge of dental terminology, procedures, and office workflows
Experience with dental practice management software (i.e. Dentrix, AbelDent, Tracker, etc.)
Experience with dental insurance billing and pre-determinations is an asset
Ability to review and explain dental benefit plans to patients
Strong customer service and communication skills
Thick skin and the ability to manage various personalities professionally
Calm under pressure with strong de-escalation and conflict-management skills
High attention to detail and strong organizational abilities
Personable, warm, and able to build positive relationships with patients

Pay: $21.00-$23.00 per hour

Work Location: In person

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