River District Dentistry is seeking an EXPERIENCED dental admin professional to augment our front office operations and patient coordination.

After 7 years of growth and a major clinic expansion, we're looking for someone who can elevate our patient experience and streamline our systems.

THE OPPORTUNITY

This isn't an entry-level position. We're looking for someone who has mastered the dental admin role and is ready to own it. You'll be the integral in our clinic operations.

Position Details:

Full-time, 4-5 days/week including 1-2 Saturdays monthly. No Sundays or long weekends
Competitive compensation reflecting your experience level
Greet and manage patients from first contact to checkout
Coordinate treatment plans, present financials, and arrange payment options
Optimize provider schedules for efficiency and production
Handle insurance estimates, pre-authorizations, and billing inquiries
Uphold our core values of TREVii: Teamwork, Respect, Excellence, Volunteerism, investigation & implementation &Initiative
Details discussed during preliminary interview

WHO YOU ARE

You've seen what works, what doesn't, and you're ready to build something excellent with a team that matches your drive.

Required Experience:

Minimum 2 years in dental administration, recall coordination, or treatment coordination
Be prepared to discuss your performance KPIs
Experience with patient reactivation, case presentation, treatment acceptance an asset
Strong systems thinking—you don't just follow processes, you improve them
Dental software proficiency (Open Dental and/or Flex Dental experience is a major bonus)

Your Strengths:

You can read a room and adapt your approach to different patients
You're calm under pressure and thrive in a fast-paced environment
You take ownership of problems and solve them without being asked
You are humble, coachable, and hungry to improve systems, not just “do the job”
You can own the schedule: filling holes, manage recare, and protect doctor/hygiene productivity
You've possibly trained or mentored other admin staff before
You understand the business side of dentistry, not just the appointments
Experience in ortho billing would be great

WHAT WE OFFER

Compensation & Benefits:

Rate commensurate with experience and performance/skillset
Personal Health Spending Plan
Discounted Botox/Dysport
Additional skills training
Monthly staff prize draw
Performance incentive
Free parking in central location (easy access from Vancouver, Burnaby, New West, Richmond, Surrey)

Modern Practice Environment:

Fully digital, high-tech, AI-utilizing office with online booking and digital forms
Large patient base in a rapidly developing neighborhood
Prime location steps from Save-On, Starbucks, Sushi Mura, Everything Wine, Booster Juice, bubble tea, Panago, Bufala Pizza, Lucky Taco, and more

OUR CULTURE: TREViii

We operate on Teamwork, Respect, Excellence, Volunteerism, and Initiative/Investigation/Implementation.

I’ll be direct: If you're looking to coast, clock in/clock out, or avoid taking initiative, this isn't your fit. We’re a busy clinic and if you're brand new to the dental industry, this won't be a good fit.

If you're energized by continuous improvement, patient satisfaction, and being part of a team that holds each other to high standards—let's talk.

HOW TO APPLY

Before applying:

Visit our website: riverdistrictdentistry.com
Check out our Instagram: @riverdistrictdentistry
Make sure our values and vibes resonate with you

To apply, EMAIL:

Your resume and cover letter
Subject line must include:
Position: "Senior Recall Coordinator" or "Admin Position"
Your hourly rate expectation (negotiable, but we want to ensure alignment)
Your favourite type of donut, cookie, or wine

Rolling interviews: We're reviewing applications and conducting preliminary Zoom interviews on an ongoing basis. Only select candidates will be contacted.

We're not just filling a seat—we're investing in the right person. If that's you, we're excited to meet you.

Pay: $25.00-$35.00 per hour

Benefits:

Company events
Dental care
On-site parking
Wellness program

Experience:

dental administration: 2 years (preferred)

Work Location: In person

River District Dentistry

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