You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role

Are you a transformational client-centric leader who has a passion for delivering an exceptional client service ? Do you love problem solving and looking for continuous improvement opportunities?

If so, then consider the role of AVP, Health & Dental. This role reports to the VP, Group Benefits & Disability Operations overseeing a team of ~500 Health & Dental employees across multiple geographies.

What you will be doing

People leadership: Oversee a team of ~500 Health & Dental Claims Operations team, fostering a high-performance culture

Member Experience: Drive service excellence, address escalated claims issues, and champion initiatives that enhance satisfaction for plan sponsors and members.
Operational Excellence: Oversee end-to-end Health & Dental Claims process ensuring quality, efficiency, accuracy, and compliance. Develop KPIs, dashboards, and reporting frameworks.
CDCP Operations Ownership: Provide executive operational oversight for the Canadian Dental Care Plan (CDCP) block of business, ensuring operational readiness, service excellence, and scalability to meet evolving program volumes and policy requirements.
Automation, Process and Technology Transformation: Champion process automation, straight-through processing, digital tools, and analytics to streamline workflows, reduce cycle times, and improve member experience. Own and execute the Health & Dental Claims automation roadmap, aligning operational priorities with enterprise digital and AI strategies to materially reduce manual touchpoints and cost-to-serve, in partnership with Transformation & Enablement, Technology and CXO teams.
Risk & Compliance: Ensure that claims operations adhere to all applicable federal and provincial regulations, industry standards, and internal governance frameworks.
Stakeholder Collaboration: Build strong partnerships with internal functions (Sun Life Health, Client Care Centre, Client Experience Office, Finance, Technology, Legal, Compliance) and external partners including TPAs, providers, and service vendors to align operational goals and deliver outstanding outcomes.

What you need to succeed

15+ years experience with senior leadership experience in transformation, technology and operations .
Have a demonstrated ability to manage large, complex operations with high transaction volumes and tight service-level expectations. Bring strong financial and analytical acumen, with experience managing cost drivers, accuracy metrics, and operational risk across multiple geographies.
University degree in a related field such as business, engineering or operations research or relevant senior experience
Proven track record of successful delivery of complex, multi-year programs on time and on budget

Strong financial and business acumen, analytical and client focused
Passion for innovation and a proven track record of leading operational transformation and digitization initiatives; experience implementing generative AI solutions an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Travel between Toronto, Waterloo and Montreal required

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

Unique Requirement: As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

140,000/140 000 - 225,000/225 000

Job Category:

Claims - Health & Dental

Posting End Date:

28/01/2026

Sun Life

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AVP, Health and Dental