Job Summary
As the most “forward facing” employee at the TMB practice, the Patient Coordinator is equal parts brand ambassador, gatekeeper, salesperson, problem solver, multitasker and general office administrator. They keep the patients happy, the office running smoothly, and Dr. Born running on time. First and foremost, the PC is the primary point of contact for all people visiting the office, and as such is required to offer a warm greeting, exceptional customer service, professionalism, and a positive and memorable “goodbye” to every single person who passes through TMB’s doors - no exceptions. The role requires a great deal of energy, emotional intelligence, compassion, patience, enthusiasm for the TMB brand, resourcefulness and a creative approach to the unique situations each day, and each patient brings. It's a big role that demands nothing less than a supernova personality.

Please note: this position is for a 12-month contract.

Responsibilities

Excellent customer service skills
Advanced administrative skills
Excellent time management and organizational skills
Problem solving; Ability to diffuse difficult people and situations
Excellent phone manner with in-depth knowledge of procedures, products, brand touchpoints, as well as Dr. Born’s background, aesthetic approach and skills
Strong customer service skills/client management
Excellent sales ability
Knowledge of skincare care products and benefits
Knowledge of all procedures offered at TMB with the ability to upsell and cross-sell patients accordingly
Strong verbal and written communication skills
Attention to detail
Multitasking
Team player, works well with others
Office hours are 9am-5pm, as such all employees are required to be available for patients from 8:45am to 6pm, or, from 15 minutes before the arrival of the first scheduled patient, to 15 minutes after the last scheduled patient leaves.
All Employees are expected to adhere to our Company Code of Conduct and Dress Code policies

Preferred

Experience in a medical environment
Experience in the luxury goods and services market

Duties Include:

Greet all incoming patients, check them in & escort them to the treatment room
Manage schedule & treatment rooms in Nextech software
Oversee patient flow, keep office running on time
Manage patients: new patients, VIPs, angry patients, demanding patients - they all need to be kept happy and given the utmost attention
Check voicemail and follow up with all enquiries
Answer phones/ emails/ intercom
Schedule appointments
Create quotes for non-surgical patients and present them
Oversee skincare product inventory, sales and skincare consults
Patient checkout and billing
Help with office maintenance including: cleaning and stocking treatment rooms with necessary items; ensuring washroom and waiting room are spotless and stocked; orders medical products (Botox, fillers, syringes, etc) as well as general office supplies
Maintain a tidy workstation and assist in keeping the general office areas (kitchen and washroom) clean, stocked and organized
Obtain clinical photos for all patients
Obtain online reviews from all patients
Coordinate and schedule blood draws (PRP) and procedures with partner clinic, IHM
Complete daily close report & cashout
Pay invoices as instructed by bookkeeper
Conduct weekly inventory
Obtain consent for use of photos for office promotion
Ensure cash is counted correctly and placed for deposit
Ensure all office entrants are screened for COVID-19
Ensure COVID and PPE protocols are adhered to in the office, making sure hand sanitizer is placed in all areas and PPE is available

Job Type: Full-time

Pay: $17.20-$31.33 per hour

Expected hours: 40 per week

Benefits:

Company events
Dental care
Store discount

Ability to commute/relocate:

Toronto, ON M5R 2J3: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

TMB Cosmetic Surgery

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Patient Coordinator