Job Summary
We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing front desk operations with efficiency and a friendly demeanor. This role is essential in providing excellent patient service, maintaining accurate records, and supporting the overall smooth functioning of the dental office. Prior experience in dental or medical office environments, along with proficiency in electronic health records, is highly valued. The Dental Receptionist will play a key role in ensuring a positive patient experience and supporting the clinical team.

Duties

Greet patients warmly and manage check-in/check-out procedures at the front desk
Schedule, confirm, and reschedule patient appointments using Abeldent or other scheduling software
Verify patient insurance information and process payments accurately
Maintain and update electronic medical records using Epic or similar systems
Answer multi-line phone systems promptly and professionally, directing calls as needed
Collect and review patient medical history and update records accordingly
Assist with administrative tasks such as filing, faxing, and correspondence
Ensure the waiting area is clean, organized, and welcoming
Coordinate with dental staff to facilitate smooth daily operations
Handle patient inquiries with professionalism and confidentiality

Skills

Proven experience as a Dental Receptionist or in a similar front desk role within a dental or medical office setting
Knowledge of dental terminology and medical terminology relevant to dental practices
Proficiency with any dental software would be an asset
Excellent organizational skills with attention to detail
Ability to operate multi-line phone systems efficiently
Exceptional communication skills, both verbal and written
Ability to handle sensitive information with confidentiality and professionalism
Office experience that demonstrates strong administrative capabilities
Knowledge of insurance verification processes and billing procedures is a plus

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care. We value professionalism, attention to detail, and excellent customer service skills in our candidates.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

Dental care
Extended health care

Work Location: In person

West End Dental Centre

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Dental Receptionist