Classification & Regular Hours

Hours per Week: 35

Salary Grade 14

The base salary will be $66,350 - $94,700 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Western’s Schulich School of Medicine & Dentistry is a leading Canadian Centre of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and full-time faculty and over 1,000 staff.

Responsibilities

The Office Manager will ensure the smooth and efficient coordination of administrative functions and patient services within the Dental Clinics. The role will lead a team of administrative and lab services staff who provide front-facing patient and student services, supporting the administrative operations of the Dental Clinics. The Office Manager will facilitate and provide oversight for human resources and financial functions, ensuring smooth and efficient administration in compliance with relevant legislative requirements and all of Western's relevant policies and procedures. The role will monitor and evaluate current processes and make recommendations regarding the development and implementation of new and revised processes to support continuous improvement. The Office Manager will support leadership decision making around financial management of the clinics, with a significant emphasis on patient billing practices and management. The role will provide support for payroll and human resources processes and monitor the attendance for staff in the clinics. The Office Manager will make recommendations to ensure the Dental Clinic community is served effectively and the best dental care possible is offered to patients of the clinics.

Qualifications

Education:

Undergraduate Degree in Business Management/Administration
Completion or working towards Canadian Institute of Management (CIM), Certified Human Resources Professional (CHRP), and/or Professional Accounting (CPA) Designation is preferred

Experience:

5 years’ experience managing administrative functions in a clinical setting with large patient population
Experience managing and overseeing staff and projects
Experience in a unionized work environment is preferred
Dental office experience would be an asset

Knowledge, Skills & Abilities:

Knowledge of general office procedures
Knowledge of generally accepted accounting principles
General knowledge of Human Resource management professional guidelines and best practices including recruitment, orientation, work organization and succession planning
Knowledge of applicable University policies and practices
Knowledge of Personal health information protection statute and best practices
Knowledge of best practices in building a strong collaborative team and leading people
Communication skills to translate information into easily understood terms, summarize information, provide a rationale for action and to complete detailed analytics and reports
Ability and willingness to employ a consultative, inclusive and collaborative approach to addressing issues and making decisions
Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community
A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
Ability to map, document and critically assess current and proposed business practices, implementing changes to ensure improvements are realized
Detail-oriented with an ability to function and process information with high levels of accuracy
Computer skills with the ability to train others in system usage; Intermediate computer skills in Microsoft Office Suite; detailed knowledge of records management and retention
Influential interpersonal skills that build positive and strong relationships at all levels of the organization
Ability to delegate work and provide team members with clear direction and support in meeting their objectives
Organizational skills to manage multiple assignments that are accurate and thorough, sometimes of a complex nature or involving competing priorities
Problem solving skills with a sense of urgency in resolving issues and getting tasks completed

Background Checks

Please note, successful applicants may be required to produce a current vulnerable sector record check from a police service prior to commencing employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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