The Opportunity:
Job Title: Patient Care Coordinator & Clinical Support Staff
Location: Westlock, AB
Job Type: Full-Time (35-40 hrs/wk)
Hours: Monday–Friday, 8:30 AM – 5:00 PM (No evenings, weekends, or stat holidays!)
Pay: From $22.00/hour (based on dental experience)
Start Date: Immediate
What You Will Benefit From:
- No evening or weekend hours – enjoy work-life balance!
- A friendly and supportive team in a positive environment with patients and staff.
- Valuable learning opportunities – gain hands-on experience from experienced dental professionals.
- A chance to contribute to community health – make a difference in people's well-being.
Main Daily Responsibilities:
- Optimize the appointment schedule to ensure a complete, efficient day with minimal gaps.
- Handle patient calls and inquiries with a friendly and professional attitude, including appointment confirmations and modifications.
- Manage potential cancellations and encourage patients to keep their scheduled appointments.
- Process patient billing, accept payments, and submit insurance claims and predeterminations.
- Collect outstanding balances professionally and courteously.
- Maintain an accurate patient recall system and database.
- Process referral letters and patient correspondence promptly.
- Organize and file patient records and charts accurately.
- Coordinate lab cases efficiently.
- Manage the office social media posts.
Clinical Support responsibilities:
- Clean, disinfect, and sterilize instruments/equipment to strict safety standards.
- Maintain sterilization logs and equipment compliance.
- Prep treatment rooms and organize clinical inventory.
- Manage sterilization supply orders and maintain a tidy clinical workspace.
Essential Requirements:
- High school diploma.
- Excellent communication and interpersonal skills.
- Strong technical skills: computer hardware and software, and typing abilities.
- Confident and outgoing personality.
- Strong attention to detail and numerical accuracy.
- Motivation and ability to learn quickly.
- Team-oriented mindset.
- Passion for working in a dental office.
- Residence within a 30-40 minute drive from Westlock.
Preferred but Not Required:
- At least one year of experience working in a dental office.
- Interest in becoming a registered dental assistant.
We appreciate all applications; however, we will contact only shortlisted candidates. We appreciate your interest in joining our team!
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental care
- On-site parking
- Paid time off
Ability to commute/relocate:
- Westlock, AB T7P 2J2: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Dental office: 1 year (preferred)
Language:
Work Location: In person
