Position: Dental Administrator
Location: Duncan, BC
Clinic: Cowichan Valley Dental Group
We know that exceptional patient care goes beyond scheduling appointments and processing paperwork—it’s about creating a welcoming experience, building trust, and ensuring every visit is smooth and stress-free.
We’re looking for a skilled and compassionate Dental Administrator to join our team at Cowichan Valley Dental Group, a proud part of the Passion Dental Group. Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where you can bring your expertise, energy, and empathy to the front desk.
Specifics about the role:
- Job Type: Full Time
- Schedule: 4-5 days/week. 9:00 am - 5:15 pm
- Wage range: $25.00 - $32.00/ hour depending on experience
- Benefits: Annual uniform allowance & Extended health benefits
About the Clinic:
At Cowichan Valley Dental Group, we prioritize not only patient care but also the well-being of our team. If you’re looking for a rewarding role where you can grow professionally while making a positive impact, we’d love to hear from you!
What you’ll do:
- Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for
- Manage phone calls, direct inquiries, and efficiently book appointments
- Maintain and organize the patient database with accuracy and confidentiality
- Oversee insurance claims, billing systems, and follow up with insurance companies
- Establish and manage office protocols to keep operations running smoothly
- Coordinate and optimize appointment schedules
- Provide leadership and foster a team culture focused on outstanding client service
What you’ll bring to the role:
- Minimum 1 year of experience in a dental clinic environment
- Knowledge of dental billing and insurance protocols
- Proficiency with Microsoft Office; experience with Cleardent is an asset
- Strong communication skills – both verbal and written
- Excellent problem-solving abilities and attention to detail
- Friendly, professional demeanor with a patient-first mindset
- Ability to multitask and thrive in a dynamic, fast-paced environment
Who we are:
Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.
Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process, please let us know by emailing careers@passiondental.ca.
#PassionMP
Job Type: Full-time
Pay: $25.00-$32.00 per hour
Benefits:
Application question(s):
- What is your favourite part about working in a customer-facing role?
Experience:
- Dental Admin: 1 year (required)
- Cleardent: 1 year (preferred)
Work Location: In person
