Records/New Patient Coordinator - South Surrey Smiles

Corus Orthodontists • Full-time • Surrey, British Columbia, Canada • C$ 20 - C$ 28 / hour • 1w ago

Are you interested in being a part of a team in the fast-paced field of orthodontics? Our team at South Surrey Smiles is looking for a passionate and energetic Records/New Patient Coordinator to join our well-established practice in Surrey, British Columbia. - CDA’s looking to transition to an administrator role are encouraged to apply!

What Sets Us Apart
At South Surrey Smiles, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance. $20.00 to $28.00 per hour.
Work-Life Balance: Enjoy a 36-hour work week, Monday through Thursday

How You’ll Make an Impact

Greet patients as they arrive and make them feel welcome.
Book appointments for new and returning patients utilizing the appropriate scheduling templates.
Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
Manage patient statuses and ensure that appointments are booked or archived accordingly.
Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; follow-up on messages left during Clinic closures.
Partner with our Treatment Coordinator in successfully integrating new patients into the practice.
Take iTero scan, intra and extra oral photos, and x-rays of patient, upload patient photos into their chart and give the patient a tour of the office.
Upload orthodontic records.
Take ownership of the records room.
Responsible for restocking, order necessary supplies and ensure the proper maintenance of all equipment.
Perform other tasks as required.

The Teammate We’re Looking For

Minimum one year of experience in dentistry.
Certified Dental Assistant (required)
Excel experience
Computer proficiency and the ability to learn new programs.
Outstanding time management and organizational skills.

Ready to join a team that values excellence, integrity, and community? Apply today to start a rewarding career with South Surrey Smiles! We thank all applicants, but only those selected for an interview will be contacted.

#CAD

At Corus Orthodontists, we’re building a workplace where everyone feels welcomed, valued, and free to be themselves. We’re proud to be an equal opportunity employer and believe that diverse perspectives make us stronger. If we connect with you about your application, please let us know if you need any accommodations—we’ll be glad to support you.

Please apply only through our official channels: the Corus Orthodontists careers platform, Indeed, or LinkedIn. If you see this role posted elsewhere, it may be out of date or not authorized by us. We review all applications personally—no AI is used in our screening or selection process. Be sure to check your email (including junk/spam folders) so you don’t miss any updates from us.

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