Dental Patient Care Coordinator
Practice: Saugeen Shores Family Dentistry
Location: Port Elgin
Website: https://saugeenshoresfamilydentistry.com
Role Type: Full-Time
Role Hours:
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 10:00 AM – 7:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 8:00 AM – 4:00 PM
Job Overview
Saugeen Shores Family Dentistry is a family-friendly, patient-centered, moderndental practice dedicated to providing exceptional care in a welcoming and supportive environment.
We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.
As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.
Key Responsibilities
- Greet patients warmly upon arrival and assist with check-in procedures.
- Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
- Maintain accurate patient records using Open Dental software.
- Process patient information, insurance details, and claims according to office policies.
- Coordinate with the clinical team to ensure smooth and efficient patient flow.
- Support treatment plan coordination and financial discussions, when required.
- Complete administrative duties including filing, data entry, email correspondence, and document preparation.
- Maintain a clean, organized, and professional front desk and reception area.
- Assist with monitoring and ordering office supplies.
Qualifications
- Minimum 1 year of dental or medical administration experience (dental preferred).
- Strong knowledge of dental terminology and office procedures.
- Excellent verbal, written, and interpersonal communication skills.
- Experience with Open Dental software is an asset.
- Ability to multitask effectively while maintaining accuracy and attention to detail.
- Professional presentation, positive attitude, and patient-centered mindset.
- Ability to work collaboratively in a busy, team-oriented clinical environment.
Practice Snapshot
Practice Name: Saugeen Shores Family Dentistry
Location: Port Elgin, Ontario
Operatories
- Total Operatories: 7
- Hygiene Operatories: 3-4
- Dentist (DDS) Operatories: 3-4
Clinical Team Structure
- Number of Hygienists per Day:
- Monday: 3-4 alternating weeks
- Tuesday: 4
- Wednesday: 4
- Thursday: 4
- Friday: 3-4 alternating weeks
- Specialty Services Offered: An Endodontist is scheduled approximately once per month, though availability can vary.
Office Environment & Culture
We work hard while enjoying what we do, fostering a friendly, supportive, and relaxed office atmosphere. Our patients are always our top priority, and we strive to ensure every visit feels welcoming, comfortable, and genuinely cared for.
Technology & Software
- Practice Management Software: Open Dental
- Digital Tools: Sirona, iTero, , PS2, Prime Scan (coming soon)
Neighborhood Highlights / Landmarks
A vibrant beach community known for its scenic waterfront, community events, and lively summer atmosphere.
Ready to Take the Next Step?
If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.
If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us.
Job Types: Full-time, Permanent
Work Location: In person
