Dental Receptionist - Orthodontics

Beyond Braces • Full-time • Surrey, British Columbia, Canada • C$ 27 - C$ 36 / hour • 2m ago

Orthodontic Administrative Smile Coordinator

Beyond Braces isn’t your typical orthodontic office.

Led by Dr. Dhol, we are a modern, health-focused, technology-driven clinic dedicated to creating confident smiles through a holistic approach — connecting airway health, facial harmony, and whole-body wellness.

We’re looking for a full-time administrative superstar who brings both professional polish and stellar customer service to our patient experience. This role is truly the heartbeat of our front office — welcoming patients, managing the flow of the day, and ensuring every family feels informed, cared for, and excited about their smile journey.

What You’ll Do

Be the first friendly face and voice of Beyond Braces — warmly greet patients and families in person and over the phone
Create a welcoming, concierge-style experience from check-in to check-out
Manage the schedule with precision — book, confirm, and adjust appointments to keep the day running smoothly
Coordinate new patient exams: intake forms, records, and communication before and after the visit
Respond to emails, texts, and phone calls in a timely, professional, and upbeat manner
Support patients with basic questions about treatment, appointments, and general office information
Help keep the reception and patient areas tidy, organized, and reflective of our high standard of care
Collaborate closely with the clinical and financial teams to support a seamless patient journey
Assist with administrative tasks such as scanning, data entry, and updating patient information in our software
Contribute to an organized, calm, and positive work environment — even on busy days

What We’re Looking For

Exceptional customer service skills — you genuinely enjoy connecting with people and making their day easier
Dental or orthodontic front office experience is an asset (but strong medical/healthcare admin or high-end customer service experience will also be considered)
A personality that “wows” — positive, warm, and patient-centered
Highly organized with strong attention to detail and follow-through
Comfortable multitasking in a fast-paced, busy clinic environment
Tech-savvy — confident using practice management software, email, texting platforms, and online forms
Professional in appearance, communication, and behaviour
A true team player who is dependable, proactive, and solution-focused
Strong verbal and written communication skills

Why Join Beyond Braces?

Work alongside Dr. Dhol, a leader in orthodontics redefining patient care with innovation and whole-body wellness
Play an important role in shaping the first impression and overall experience for every patient
Opportunities for professional growth, mentorship, and continuing education
Be part of a fun, supportive, energetic team culture that celebrates both patients and staff
Work in a modern clinic that uses state-of-the-art technology and systems

The Hiring Process

Submit your cover letter + resume
Zoom interview to connect and get to know you
On-site working interview to see your skills and personality in action

Ready to help patients feel confident about their smile and their experience from the very first “hello”?

Send your application (including resume and cover letter). We look forward to meeting you!

Join the Beyond Braces Team ~

Job Types: Full-time, Permanent

Pay: $27.00-$36.00 per hour

Expected hours: 40 per week

Benefits:

Company events
Extended health care

Work Location: In person

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