Treatment Coordinator / Dental Receptionist

www.loveyoursmiletoday.com • Full-time • Richmond Hill, Ontario, Canada • C$ 28 - C$ 35 / hour • 1m ago

Full-Time Dental Treatment Coordinator / Dental Receptionist

-----MUST HAVE DENTAL OFFICE EXPERIENCE-----

Searching for an exceptional team member!

We are a privately owned dental clinic seeking a motivated, professional, and personable full-time Dental Receptionist/Treatment Coordinator to join our team.

Our practice offers comprehensive dental services including endodontics, periodontics, orthodontics, surgical extractions, sedation, and implant dentistry. We are committed to delivering outstanding patient care and exceptional customer service in a warm, comfortable, and welcoming environment.

This is a hybrid role combining front desk reception responsibilities with treatment coordination. The position requires 2 evenings per week and 2 Saturdays per month.

Key Responsibilities

Front Desk & Administrative Duties:

Greet and welcome patients with professionalism and warmth
Schedule appointments
Answer and respond to phone calls and emails
Process payments and accurately enter financial information
Manage recall and follow-up calls for overdue treatment
Maintain patient records, filing, scanning, and general administrative tasks

Treatment Coordination Duties:

Present treatment plans clearly and confidently to patients
Explain procedures, timelines, and financial arrangements
Support case acceptance through strong communication and patient education
Coordinate scheduling for complex or multi-visit treatments

What We’re Looking For

Exceptional customer service and communication skills
Strong organizational and problem-solving abilities
Familiarity with dental terminology, the ODA fee guide, and dental treatment processes
Comfortable discussing treatment plans and financial options
Ability to work 2 evenings per week and 2 Saturdays per month
Positive attitude with a willingness to learn and grow
Experience with Dentrix and Dexis software is an asset (training can be provided)

Job Type: Full-time

Pay: $28.00-$35.00 per hour

Expected hours: 32 – 38 per week

Benefits: