Office Manager – Hamilton Location
Monarch Dentistry
989 Fennell Ave East, Hamilton
Monarch Dentistry is seeking an experienced and driven Office Manager to lead our well-established, high-volume 10-operatory clinic in Hamilton. This is a leadership opportunity for a results-oriented professional who thrives in a fast-paced environment and is passionate about team performance, patient experience, and operational excellence.
Our Hamilton practice has proudly served the community for over 20 years and continues to grow. We are looking for a strong leader who can maintain momentum while building structure, accountability, and profitability.
Key Responsibilities:
Leadership & Team Management
- Lead, coach, and support a team of clinical and administrative staff
- Conduct team meetings and productive daily huddles
- Monitor staff performance, attendance, and accountability
- Support hiring, onboarding, and training initiatives
- Foster a positive, professional, and high-performance culture
Operations & Scheduling
- Oversee daily clinic flow across 10 operatories
- Optimize patient scheduling to minimize gaps and maximize productivity
- Monitor hygiene rebooking rates and production targets
- Ensure smooth front-desk and treatment coordination processes
Financial & Performance Oversight
- Monitor daily, weekly, and monthly production goals
- Manage accounts receivable and patient payment plans
- Support collection efforts and insurance follow-ups
- Generate performance reports and track KPIs
- Identify opportunities to improve profitability and efficiency
Patient Experience
- Ensure exceptional customer service standards
- Handle escalated patient concerns professionally and promptly
- Support treatment acceptance and case presentation processes
Qualifications
- Minimum of 10 years of dental office management experience reqiured.
- Strong understanding of dental scheduling and production management
- Experience managing high-volume, multi-operatory clinics
- Knowledge of insurance processing and accounts receivable
- Strong leadership, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Compensation & Incentives
- Competitive base salary (based on experience)
- KPI-Based Bonus Program tied to: Overall clinic profitability
- 35% employee dental discount
- Leadership opportunity within a growing multi-location organization
If you are a confident leader who can drive results, hold teams accountable, and elevate performance in a busy 10-op clinic, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: From $90,000.00 per year
Benefits:
- On-site parking
- Paid time off
Flexible language requirement:
Work Location: On the road
