Regional Manager-Dental office-Hamilton

Monarch Dentistry • Full-time • Burlington, Ontario, Canada • C$ 90k / year • 3m ago

Office Manager – Hamilton Location

Monarch Dentistry
989 Fennell Ave East, Hamilton

Monarch Dentistry is seeking an experienced and driven Office Manager to lead our well-established, high-volume 10-operatory clinic in Hamilton. This is a leadership opportunity for a results-oriented professional who thrives in a fast-paced environment and is passionate about team performance, patient experience, and operational excellence.

Our Hamilton practice has proudly served the community for over 20 years and continues to grow. We are looking for a strong leader who can maintain momentum while building structure, accountability, and profitability.

Key Responsibilities:

Leadership & Team Management

Lead, coach, and support a team of clinical and administrative staff
Conduct team meetings and productive daily huddles
Monitor staff performance, attendance, and accountability
Support hiring, onboarding, and training initiatives
Foster a positive, professional, and high-performance culture

Operations & Scheduling

Oversee daily clinic flow across 10 operatories
Optimize patient scheduling to minimize gaps and maximize productivity
Monitor hygiene rebooking rates and production targets
Ensure smooth front-desk and treatment coordination processes

Financial & Performance Oversight

Monitor daily, weekly, and monthly production goals
Manage accounts receivable and patient payment plans
Support collection efforts and insurance follow-ups
Generate performance reports and track KPIs
Identify opportunities to improve profitability and efficiency

Patient Experience

Ensure exceptional customer service standards
Handle escalated patient concerns professionally and promptly
Support treatment acceptance and case presentation processes

Qualifications

Minimum of 10 years of dental office management experience reqiured.
Strong understanding of dental scheduling and production management
Experience managing high-volume, multi-operatory clinics
Knowledge of insurance processing and accounts receivable
Strong leadership, communication, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment

Compensation & Incentives

Competitive base salary (based on experience)
KPI-Based Bonus Program tied to: Overall clinic profitability
35% employee dental discount
Leadership opportunity within a growing multi-location organization

If you are a confident leader who can drive results, hold teams accountable, and elevate performance in a busy 10-op clinic, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: From $90,000.00 per year

Benefits: