Dental Patient Coordinator / Receptionist

Port Elgin Family Dentistry • Full-time • Port Elgin, Ontario, Canada • C$ 23 - C$ 27 / hour • 3w ago

Job Overview
The Dental Patient Coordinator/Receptionist is the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, coordinating appointments, supporting treatment planning communication, and ensuring efficient administrative workflows.

The ideal candidate is organized, personable, detail-oriented, and capable of multitasking in a fast-paced dental environment.

Key Responsibilities1. Patient Experience & Front Desk Operations

Greet and welcome patients in a professional and friendly manner
Manage patient check-in and check-out processes efficiently
Answer phone calls, emails, and inquiries promptly and courteously
Ensure a positive and seamless patient experience from arrival to departure

2. Scheduling & Appointment Coordination

Schedule, confirm, and adjust patient appointments to optimize provider schedules
Manage cancellations, no-shows, and short-notice openings
Coordinate hygiene recall and reappointment systems
Ensure high-value and priority treatments are scheduled appropriately

3. Treatment Coordination Support

Assist in presenting treatment plans and explaining next steps to patients
Review insurance coverage and provide accurate estimates
Support follow-ups on pending and unscheduled treatment
Help improve case acceptance through clear and confident communication

4. Billing, Payments & Insurance

Process patient payments and maintain accurate financial records
Submit and track insurance claims
Follow up on outstanding insurance and patient balances
Verify insurance eligibility and benefits prior to appointments

5. Administrative & Office Support

Maintain accurate patient records and documentation
Ensure compliance with clinic policies and privacy regulations
Coordinate communication between clinical team and patients
Assist with reports, daily reconciliations, and administrative tasks

6. Communication & Team Collaboration

Work closely with dentists, hygienists, and assistants to ensure smooth workflow
Relay important patient information to the clinical team
Support a positive, professional, and team-oriented environment

Qualifications & Requirements

Previous experience in a dental office or healthcare setting preferred
Knowledge of dental terminology, procedures, and insurance processes is an asset
Proficiency in dental software (e.g., Tracker, Dentrix, Abeldent, etc.) preferred
Strong communication and customer service skills
Excellent organizational and multitasking abilities
Attention to detail and accuracy

Key Competencies