Job Title: Lead Dental Receptionist

Location: Downtown Vancouver

Position Type: Full-time

Hours: 8:30 AM - 5:30 PM

Salary Range: $34-$44 per hour, depending on experience

Who We Are

We are an upscale multi-specialty dental practice with a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to helping patients feel valued and cared for every step of the way.

Job summary:

We are seeking an exceptional communicator with proven experience in patient coordination and appointment scheduling to join our premium dental practice. You will be responsible for increasing our new patient booking rates while efficiently managing our practice schedule. This is a leadership receptionist position where you'll excel at patient communication and can effectively guide potential patients through their treatment journey while maintaining our practice's exclusive positioning and premium patient experience.

The ideal candidate will combine outstanding interpersonal skills with strong organizational abilities and exceptional scheduling coordination skills. If you have a talent for building patient relationships and thrive in a high-performing environment dedicated to excellence, this position offers significant growth potential and performance-based rewards.

Key Responsibilities:

Patient Communication & Scheduling

Welcome new patient inquiries and guide them through scheduling appointments via phone and email
Build rapport and establish trust through professional, friendly communication
Optimize new patient booking rates and lead conversions through strategic follow-up systems and relationship building
Manage referrals from other dental offices with priority attention

Schedule Management

Coordinate and optimize the practice schedule across multiple specialists
Ensure efficient appointment flow while minimizing gaps and disruptions
Track scheduling patterns and continuously improve appointment accessibility
Maintain accurate records of all patient interactions and schedule changes

Administrative & Team Support

Process insurance claims (pre-authorizations and claim submissions)
Collaborate with clinical team to ensure smooth patient flow
Support administrative team members as needed
Participate in team meetings and practice improvement initiatives

Qualifications:

Minimum of 2 years' experience in a dental practice or high-end hospitality/sales environment
Demonstrated success in patient scheduling, practice coordination, and lead conversions
Exceptional interpersonal, written, and verbal communication skills
Tech-savvy with experience in CRM or practice management software
Track record of reliability and consistent performance
Proven ability to handle multiple priorities while maintaining quality
Outstanding proficiency in English

Ideal Candidate Qualities

Patient-focused with a track record of excellent service delivery
Organized professional who can identify patterns and implement improvements
Confident and articulate communicator who can represent our premium brand
Detail-oriented with excellent follow-through capabilities
Team player who contributes to a culture of excellence
Comfortable working in a fast-paced, high-performance environment

Technical Skills:

Familiarity with dental software is an advantage but not required (e.g., Curve, Weave, Clover)
Proficiency in or willingness to learn Google Workspace (Gmail, Google Drive)
Experience with or openness to learn project management tools (e.g., Asana)
Willingness to adapt to new technologies and software as needed (e.g. AI tools)

Benefits:

Competitive hourly rate with additional performance and target-based bonus opportunities
Well-being benefits package
Covered parking
Uniform provided
Comprehensive training program
Potential for growth into more senior roles

Our Ideal Candidate

You are a self-starter, problem-solver, and outstanding communicator. You thrive in a fast-paced, upscale environment and love helping patients feel welcome and confident in their treatment decisions. You take pride in your work, are open to coaching, and always look for ways to exceed expectations.

We are dedicated to exceptionalism, professionalism, and continuous improvement at Transcend Specialized Dentistry. We foster a team environment where everyone is encouraged to thrive and contribute to our premium patient experience. We're looking for someone who is results-driven, passionate about excellence, and derives fulfillment from significantly impacting our practice growth through exceptional lead conversion and scheduling expertise.

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