Lead Dental Receptionist

Location: Downtown Vancouver
Position Type: Full-time
Hours: 8:30 AM - 5:30 PM
Salary Range: $38-$44 per hour, or equivalent annual salary

Who We Are

We are an upscale multi-specialty dental practice with a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to helping patients feel valued and cared for every step of the way.

The Role

The Lead Receptionist oversees the administrative operations of the front desk, ensuring exceptional patient experiences, optimized scheduling, and booking performance. This role performs all receptionist duties while also leading the administrative team, completing audits, and driving continuous improvement in scheduling and communication strategies.

Key Responsibilities

Patient Communication & Scheduling

Welcome new patient inquiries and guide them through scheduling appointments via phone and email
Answer incoming phone calls and respond to voicemails, emails, and contact leads in a timely manner
Manage referrals from other dental offices with priority attention
Build rapport and establish trust through professional, friendly communication
Optimize new patient booking rates and lead conversions

Schedule Management & Optimization

Coordinate and manage the practice schedule ensuring schedule productivity across multiple specialists
Ensure efficient appointment flow while minimizing gaps and disruptions
Maintain accurate records of all patient interactions and schedule changes

Administrative Support

Process insurance claims (pre-authorizations and claim submissions) and handle insurance mail and patient inquiries regarding coverage (we are non-assignment)
Draft, send, and upload treatment consents and doctor letters
Manage emails — responding and filing appropriately
Collaborate with clinical team to ensure smooth patient flow

‘Lead' Responsibilities

Delegate tasks and coordination with receptionist team
Measure and track KPIs
Optimize scripts and communication strategy
Lead Weekly Admin Meeting with team

Qualifications

Minimum of 2 years' experience in a dental practice or high-end hospitality/sales environment
Demonstrated success in patient scheduling, practice coordination, and lead conversions
Exceptional interpersonal, written, and verbal communication skills
Tech-savvy, comfortable working with google sheets or excel, gmail, google drive, or similar
Track record of reliability and consistent performance
Proven ability to handle multiple priorities while maintaining quality
Outstanding proficiency in English
Nice to have: Experience using Curve Dental practice management software

Ideal Candidate Qualities

Organized professional who can identify patterns and implement improvements
Confident and articulate communicator who can represent our premium brand
Detail-oriented with excellent follow-through capabilities
Team player who contributes to a culture of excellence
Comfortable working in a fast-paced, high-performance environment

Technical Skills

Familiarity with dental software is an advantage but not required (e.g., Curve, Weave, Clover)
Proficiency in or willingness to learn Google Workspace (Gmail, Google Drive)
Experience with or openness to learn project management tools (e.g., Asana)
Willingness to adapt to new technologies and software as needed (e.g., AI tools)

Benefits

Competitive full-time annual salary (or hourly wage), with additional performance and target-based bonus opportunities
Well-being benefits package
Covered parking
Uniform provided
Comprehensive training and onboarding program
Potential for growth into more senior roles

Our Ideal Candidate

You are a self-starter, problem-solver, and outstanding communicator. You thrive in a fast-paced, upscale environment and love helping patients feel welcome and confident in their treatment decisions. You take pride in your work, are open to coaching, and always look for ways to exceed expectations.

We're looking for someone who embodies excellence, warmth, professionalism, and helpfulness in all communications, responds promptly, and supports teammates while contributing to a positive team environment.

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Lead Dental Receptionist