The employee will be responsible for greeting patients and assisting them with their inquiries. Additionally, the receptionist must maintain accurate records of patient information, process payments and provide administrative support to the DOC+ team. The employee will have exceptional organizational skills as well as a warm and personable demeanour, high standards of integrity, compassion and understanding.

Benefits and Advantages:

Dental Care (lab fees excluded) *see employee manual
Lunch & Learns
Team Dinners & Events
CPR fees covered
Opportunities for paid CE, Professional Development & Career Advancement
Work alongside & mentored by Dental Specialists & Surgeons
Fast-Paced & Purposeful
Growth Opportunities; performance-based growth, and the ability to build a career
Be Part of Something Bigger; as the only Dental Speciality Centre in the Georgian Bay area, we’re continuously growing; we’d love to have you be part of our story.

PATIENT TASKS:

Verify Patient Identity with Photo ID
Offer assistance to patients entering the building
Process payments
Generate receipts for payments received as well as provide itemized invoices for treatment
Greet and welcome patients arriving at the dental office
Create new patient profiles in Curve Dental and enter all relevant information into the system
Contact patients immediately if emergency cases arise
Implement strategies to encourage engagement in treatment among reluctant patients
Utilize Curve for financial management including billing, collections, payment processing and reporting
Gather supporting documentation from authoritative third party
Monitor inactive patients and take appropriate action if necessary
Enter patient information into Curve system including medical and dental history, insurance plans, etc.
Provide written and verbal instructions to patients on next steps in the process
Answer telephone calls promptly and transfer calls to appropriate personnel when needed
Provide timely reminders to patients regarding their upcoming appointment
Make follow up calls to patients who have not kept scheduled appointments
Reach out to inactive or reluctant patients and encourage them to return for necessary treatment
Schedule follow up visits for existing patients
Monitor progress on treatments which require multiple visits
Take special care with emergency and high risk cases by checking in with the patient regularly
Input patient data into the computers with accuracy
Maintain patient confidentiality in accordance with HIPAA guideline
Communicated with referring dentists
Proper record/note taking

Job Types: Full-time, Part-time, Permanent

Pay: $28.00-$30.00 per hour

Benefits:

Company events
Dental care

Schedule:

Monday to Friday
Weekends as needed

Ability to commute/relocate:

Collingwood, ON L9Y 3P2: reliably commute or plan to relocate before starting work (preferred)

Experience:

Dental receptionist: 1 year (preferred)

Work Location: In person

DOC+ Specialized & Focused Dental Centre jobs

Dental Receptionist