Emmanuel Udoh

Skills

Patient Scheduling & Appointment Coordination • Patient Check-In & Intake • Multi-Line Phone & Call Management • Patient Records Management • Insurance & Claims Processing • Treatment Plan & Financial Coordination • Front Desk & Reception Operations • Data Entry & Document Preparation • Dental/Medical Terminology • Multitasking & Attention to Detail • Patient-Centered Communication • Team Collaboration in Clinical Settings

About

I'm Emmanuel Etim Udoh, a patient-focused healthcare administrator with over three years of experience coordinating high-volume patient scheduling, intake, and referral workflows within the UK's National Health Service. As Contacts and Referrals Coordinator at Yorkshire Ambulance Service NHS Trust, I served as first point of contact for 300+ patient referrals and calls weekly, managing appointments and inquiries across a network of 5,000+ clinical staff and partner agencies. I co-designed process improvements that cut call-handling steps from five to three and reduced referral backlog turnaround from three days to one, and I processed 250+ monthly incident reports, driving data-led changes that lowered incident recurrence from 35% to 5% and raised SOP compliance from 60% to 85%.

Earlier roles broadened my healthcare footprint: as Business Development Strategist at a fertility clinic, I coordinated scheduling and administrative operations and led patient education sessions; as an Ambulance Dispatch Supervisor and Emergency Medical Responder/First Responder, I managed dispatch scheduling, built referral networks with hospitals, and delivered hands-on patient care under pressure.

My core strengths are patient scheduling, records and insurance/claims processing, multi-line call management, and compliance with information governance and safeguarding standards. I hold a Master of Public Health, a BSc in Biochemistry, and I'm currently pursuing a Master of Social Work at the University of Toronto.