We are a dynamic dental practice dedicated to providing exceptional dentistry services. Our team is driven by a commitment to excellence, innovation in dental care, and a passion for making a difference. We are in search of a Full-Time Receptionist who is eager to embrace challenges, drive efficiency, and contribute significantly to the smooth operation of our practice.

The ideal candidate will be characterized by a high level of resourcefulness, a strong sense of commitment, and the ability to thrive in a fast-paced environment. We value team members who are ready to learn, adapt, and contribute to the collective success of our practice.

Team Overview:

Our clinic is supported by a dedicated team, including Hygienists, Dentists, Front Desk staff, and Dental Assistants, all committed to quality dental care and service. We're looking to add a Receptionist/Treatment Coordinator to join our efforts.

The ideal candidate will integrate seamlessly with our multidisciplinary team, playing a crucial role in streamlining dental services and enhancing patient interactions. This role is not just about fulfilling tasks but about contributing to a culture where patient satisfaction is a priority, balanced with the integrity and principles that guide our clinic’s operations. This opportunity allows for professional growth in a supportive environment, ensuring our dedication to dental care excellence and patient satisfaction is always a priority.

Key Responsibilities

Patient Reception and Communication:

Greeting patients warmly upon arrival and departure.
Managing patient queries in person, via phone, or email in a professional and courteous manner.
Providing patients with information about services, treatments, and clinic policies.

Scheduler:

Scheduling patient appointments and managing the clinic calendar to optimize patient flow and practitioner availability.
Sending appointment reminders and following up on missed appointments.

Record Keeping and Data Entry:

Maintaining accurate and up-to-date patient records, including personal details, treatment plans, and medical histories.
Entering data into the clinic's management software to ensure records are current.

Financial Transactions:

Handling billing procedures, issuing invoices, and processing payments.
Managing insurance claims and liaising with insurance companies to ensure accurate billing and reimbursement.
Verifying patients' insurance coverage, including eligibility and benefits, to ensure accurate billing and inform patients of any potential out-of-pocket costs.

Front Desk Administration:

Ensuring the reception and waiting areas are clean, organized, and welcoming.
Managing office supplies and equipment, ensuring everything is in working order and adequately stocked.

Support and Coordination:

Assisting with the coordination of patient care, including liaising between dentists, dental assistants, and hygienists.
Providing administrative support to the dental team as needed, such as helping with treatment planning and patient education.

Screening Criteria

Must have minimum 1 year of experience in a dental clinic.
Experience with billing procedures and insurance claims processing in a healthcare setting.
Experience managing communications over the phone, including scheduling appointments and addressing patient inquiries.
Experience with data entry and maintaining accurate patient records.
Ability to provide exceptional service, demonstrating patience, empathy, and professionalism in all patient interactions.
Excellent verbal and written communication abilities for effective interactions with patients, insurance companies, and other team members.
Must be available for work Monday/Wednesday evenings (4 PM to 8 PM) and Saturdays (9 AM to 3 PM), and must be flexible for schedule adjustments as needed.
Bilingual in both official languages (English and French).

Assets

Familiarity with dental practice management software (preferably Open Dental), Microsoft Office Suite, and the ability to learn new software quickly.
Understanding of basic dental terms and procedures to accurately schedule appointments and manage patient queries.
Arabic speaking an asset.

Salaries are based on qualifications and experience.

Job Types: Full-time, Part-time, Permanent

Pay: $20.00-$30.00 per hour

Benefits:

Dental care
On-site parking

Schedule:

10 hour shift
8 hour shift
Day shift
Evening shift
Every Weekend
Monday to Friday

Application question(s):

Are you bilingual in both official languages (English and French)?
Are you available to work on evenings and Saturdays and are you flexible for schedule adjustments as needed?
Why do you believe you are the right fit for this position, and how do your skills and experience align with what we’re looking for?

Experience:

Dental receptionist: 1 year (required)

Language:

French (preferred)

Work Location: In person

Blue Haven Dental

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