Career Contacts is a fractional human resources and recruitment consulting firm, supporting companies throughout Canada and the US.

We provide support with permanent placements, temporary staffing, executive searches, HR consulting, and payroll management. We manage all phases of sourcing, screening, selection, and onboarding and retaining.

Career Contacts is recruiting on behalf of our client for the role of Dental Office Manager. Our client is seeking an experienced Dental Office Manager who can serve as the operational backbone of a fast-paced orthodontic practice. This role requires a confident leader who can make informed decisions, support staff, and partner closely with ownership to drive clinic performance and enhance the patient experience. The ideal candidate will have exceptional organizational skills, a strong background in dental office administration, and a passion for providing excellent customer service. Reporting to 2 Practice Owners, this role is integral to ensuring the smooth day-to-day operations of the clinic, fostering a positive team environment, and enhancing the customer experience.

Start Date: Immediately

Hours: Monday - Friday

Job Type: Full time, permanent

Salary: $90,000 - $100,000 per year + Benefits + Performance Bonus
Location: Vancouver, BC

They Offer:

Company events
Health spending plan
3 weeks of paid vacation
RRSP matching
On-site parking

Responsibilities:

Oversee daily operations, ensuring smooth patient flow and administrative accuracy
Maintain compliance with dental regulations, privacy requirements, and clinical standards
Lead, coach, and support admin and clinical team members
Assist management in staff performance conversations, corrective coaching, and ongoing check-ins
Ensure consistent communication and alignment across all teams
Manage patient scheduling, treatment coordination, and follow-ups
Resolve patient concerns with professionalism and empathy
Ensure customer service excellence at all touchpoints
Manage office financials, including payroll, budgeting, invoicing, and insurance coordination
Oversee vendor relationships, supplies, and inventory management
Maintain accurate recordkeeping and supervise practice software usage
Participate in operational planning and continuous improvement discussions with ownership
Lead special projects (events, process improvements, staff development programs)
Represent management in clinic communications and team meetings

Requirements:

5+ years of dental/medical office management experience
Strong leadership and conflict-management skills
Experience managing a multi-doctor, fast-paced clinic an asset
Proficiency in dental practice management software
Demonstrated ability to build trust and drive performance
Ability to multitask and maintain composure under pressure

Application Process:
Please submit your resume in a Word document and let us know why you are the right fit for this role. Career Contacts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. We look forward to hearing from you!

Your privacy and confidentiality are of utmost important to us; all applications to Career Contacts are kept confidential. We will not share your personal or professional information with anyone without your prior expressed approval. While we will only be considering qualified applicants for this position, we encourage you to visit our Job Board at www.careercontacts.ca for opportunities that fit your profile.

Job Types: Full-time, Permanent

Pay: $90,000.00-$100,000.00 per year

Experience:

dental office management: 3 years (required)

Work Location: In person

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Dental Office Manager