Surgical Booking Coordinator

Job Type: Temporary Position
Opportunity: This is currently a temporary position; however, the right candidate may have the opportunity to transition into a full-time role.
Location: 4100 Yonge Street, Clearview Institute Private Surgical Clinic
Reports To: Clinic Manager / Physicians

Position Overview

We are seeking a polished, professional, and highly personable Surgical Booking Coordinator to join our private surgical clinic. This role is ideal for an individual who is passionate about delivering an exceptional patient experience and thrives in a refined, fast-paced, service-oriented environment.

As one of the key points of contact in the patient journey, the Surgical Booking Counselor plays an integral role in guiding patients from consultation to confirmed surgery. This individual will be responsible for providing a seamless and supportive booking experience, reviewing surgical options and fees, answering questions, coordinating appointments, and building patient confidence throughout the decision-making process.

The ideal candidate is warm, detail-oriented, polished in presentation, and confident in discussing scheduling and financial details with professionalism and discretion. They understand the importance of white-glove service and are committed to ensuring each patient feels cared for, informed, and valued.

This is currently a temporary position; however, the right candidate may have the opportunity to transition into a full-time permanent role.

Key ResponsibilitiesPatient Experience and Surgical Coordination

Provide an elevated, concierge-style experience for patients throughout the surgical booking process
Meet with patients following consultation to review recommended procedures, pricing, timelines, and next steps
Guide patients through the process of moving forward with surgery in a way that is informative, reassuring, and professional
Coordinate and book surgical procedures, final testing appointments, and related follow-up visits in accordance with clinic protocols and surgeon availability
Ensure all aspects of the patient booking journey are handled smoothly, accurately, and with exceptional attention to detail
Provide patients with clear pre-operative instructions and booking confirmations

Relationship Building and Follow-Up

Build strong rapport with patients and help foster trust and confidence in the clinic, surgeon, and treatment plan
Conduct timely and thoughtful follow-up with prospective patients, undecided patients, and those requiring additional support
Respond to patient questions and concerns with warmth, discretion, and professionalism
Deliver a personalized and attentive experience that reflects the standards of a premium private clinic
Support patients in making informed decisions without pressure, while maintaining a strong sense of confidence and professionalism

Financial Discussions and Administrative Support

Review surgical fees, promotions, deposits, and payment expectations with clarity and confidence
Discuss financing or payment options, where applicable, in a polished and respectful manner
Ensure all required documentation, consents, deposits, and records are completed accurately and in a timely fashion
Prepare and send professional patient correspondence including quotes, confirmations, receipts, invoices, and pre-operative instructions
Maintain accurate and thorough documentation within the EMR and scheduling systems

Team Collaboration and Operational Excellence

Communicate effectively with surgeons, technicians, administrative staff, and management to ensure a seamless patient experience
Help maintain an organized and efficient surgical schedule
Anticipate potential scheduling issues or patient concerns and address them proactively
Support overall clinic flow and contribute positively to a culture of professionalism, excellence, and teamwork
Assist with patient retention, reactivation, and general follow-up initiatives as needed

Qualifications

Previous experience in a private medical, surgical or specialty clinic setting required.
Experience in surgical booking, patient coordination, consultation, or a similar high-touch patient-facing role is strongly preferred
Exceptional interpersonal and communication skills
Strong organizational skills with meticulous attention to detail
Confidence in discussing pricing, scheduling, and patient expectations in a professional and polished manner
Ability to multitask and remain composed in a fast-paced environment
Proficiency with EMR systems, scheduling software, Microsoft Office, and email communication
Professional appearance, excellent judgment, and a service-driven mindset

Ideal Candidate Profile

Warm, polished, and articulate
Naturally professional and highly presentable
Confident without being pushy
Attentive to detail and committed to excellence
Able to create a calm, reassuring, and elevated patient experience
Discreet, dependable, and solution-oriented
Comfortable working in a premium private clinic environment where patient service and presentation matter

Working Environment

Refined private surgical clinic setting
High level of patient interaction in person, over the phone, and via email
Fast-paced environment requiring professionalism, adaptability, and strong time management
Occasional schedule flexibility may be required based on clinic and surgical needs

Why Join Us

This is an opportunity to join a professional and patient-focused private surgical practice that values excellence in both care and service. We are looking for someone who takes pride in creating a seamless, high-quality experience for every patient and who will contribute positively to the continued growth and reputation of the clinic.

This is currently a temporary position; however, the right candidate may have the opportunity to transition into a full-time permanent role.

You desire an environment where hard work and quality performance are rewarded; we provide competitive compensation with benefits after successfully completing a three month probation period. Potential opportunity for growth.

To apply for this position please send your resume via email to the

Clinic Manager; Raedene Morrissette
For more information about our organization please visit:
Website: clearviewinstitute.com

Pay: From $23.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress
Dental care
Employee assistance program
Life insurance

Experience:

Ophthalmology surgical booking : 1 year (required)
private setting sales: 1 year (preferred)

Work Location: In person

Clearview Institute

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Surgical Booking Coordinator