We are a small, fast-paced digital practice focused on efficiency, innovation and delivering exceptional patient care in a supportive team environment.

As a Patient Care Coordinator, you will be the first point of contact for patients, responsible for managing front desk operations, coordinating appointments, verifying insurance, and ensuring a smooth and welcoming experience. You'll support both administrative and clinical teams to maintain efficient daily operations and deliver exceptional patient care.

Key Responsibilities

- Greet and check in patients with professionalism and warmth

-Schedule and confirm appointments, follow up on recalls and treatment plans

- Handle patient inquiries by phone, email and in-person

- Process insurance verifications, pre-authorizations and billing

-Maintain accurate patient records and manage daily tasks

-Collaborate with dental staff to ensure patient flow and satisfaction.

Must be available to work Mon- Thursday 8:00 am -6:00pm . with the possibility of an occasional Friday or Saturday

Must have Canadian Work experience

Job requirements

- 1+ year of experience in a dental or medical administrative role (preferred)

- Strong understanding of dental terminology. procedures and insurance processes

- Excellent communication and customer service skills

- Ability to multitask and stay organized in a high-volume setting

- Willingness to adapt, learn quickly and support the team whenever needed.

-Experience handling billing, pre-authorizations, and patient scheduling

-Positive attitude and ability to remain calm under pressure

-Proficiency with dental software (eg able dent , OPES or similar)

Job Types: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 30 – 35 per week

Benefits:

Dental care
Extended health care
On-site parking

Schedule:

8 hour shift
Day shift

Work Location: In person

Expected start date: 2025-07-28

Dental Health Centre in the Kingsway

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Patient Care Coordinator