Dental Office Manager

Richmond Hill, Ontario
Full-Time | Permanent
Monday–Friday (occasional flexibility as required)
In-Person

About the Practice

We are a busy, well-established, patient-focused dental practice located in Richmond Hill. Our team is committed to delivering high-quality dental care while providing an exceptional patient experience in a professional and welcoming environment. We are seeking an experienced, hands-on Dental Office Manager to oversee daily operations, lead staff, and ensure the practice runs efficiently and effectively.

Position Summary

The Dental Office Manager is responsible for overseeing the day-to-day operations of the practice, ensuring smooth administrative workflows, strong financial performance, staff leadership, and regulatory compliance. This is a senior leadership role that requires someone who is highly organized, detail-oriented, proactive, and confident managing a busy dental office.

This position works closely with the dentist/practice owner and serves as the operational backbone of the practice.

Dental software used: Abeldent (required)

Key Responsibilities

Operations & Office Management

Oversee daily administrative operations including scheduling, billing, and patient records,
Ensure efficient office flow and a professional, patient-centered environment
Optimize patient scheduling to maximize productivity and patient satisfaction
Monitor and manage office supplies, inventory, and vendor relationships and invoicing
Handle escalated patient concerns with professionalism and discretion

Team Leadership & Staffing

Supervise, mentor, and support front desk staff, hygienists, and administrative team members
Coordinate staff schedules, coverage, and time-off requests
Lead staff meetings, onboarding, training, and performance evaluations
Foster a positive, accountable, and collaborative team culture

Patient Experience

Oversee patient check-in/check-out processes
Ensure patient records are accurate, up to date, and handled confidentially
Monitor patient feedback and identify opportunities for service improvement

Financial Oversight & Reporting

Oversee financial input including payments, billing, insurance claims, accounts receivable, and collections
Review and verify end-of-day reports
Track revenue, expenses, KPIs, and operational metrics
Review performance results and practice goals with the dentist/practice owner
Assist with payroll coordination and verification

Invisalign Coordination

Manage Invisalign administrative workflows, case coordination, and financials
Ensure accurate tracking of Invisalign cases and patient payments

(Non-clinical responsibilities only)

Regulatory Compliance

Ensure compliance with privacy legislation, health & safety standards, and dental regulatory requirements
Maintain accurate records for audits, inspections, and licensing
Stay informed on updates to dental industry regulations and best practices

Marketing & Growth Support

Support patient retention and new patient acquisition initiatives
Collaborate with the dentist/practice owner on internal marketing and growth strategies
Monitor retention, recall, and new patient metrics

Qualifications & Requirements

Minimum 5 years of experience as a Dental Office Manager (required)
Strong working knowledge of Abeldent dental software (required)
Proven leadership and team management experience
Excellent organizational skills with exceptional attention to detail
Strong communication and interpersonal skills
Solid understanding of dental billing, insurance processes, AR, and collections
Experience coordinating Invisalign cases and financials
Ability to work full-time, in-office
Professional references required

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

On-site parking
Paid time off

Work Location: In person

Dental Office Richmond hill

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Dental Office Manager