Job Overview
We are seeking a dedicated and dynamic dental office Manager to oversee the daily operations of our front desk team in a dental office environment. The ideal candidate will possess strong leadership skills and a passion for providing an outstanding patient dental experience. This role requires proficiency in managing multi-line phone systems and ensuring seamless communication between patienta and staff. A background in dental office operations/front desk staff or management is a must.

Responsibilities

Supervise and coordinate front desk activities, ensuring efficient operation and high levels of patient satisfaction.
Manage the front office team, providing training and support to enhance performance and service quality.
Handle patient inquiries, insurance claims and office financial affairs in a professional manner.
Maintain proper schedule and proper billings for patients
Oversee the operation of multi-line phone systems, ensuring effective communication with guests and staff.
Implement policies and procedures to improve operational efficiency and enhance guest services.
Monitor front desk operations during peak periods to ensure timely service delivery.

Qualifications

Proven experience in a front desk or guest services role within the hospitality industry; hotel experience is preferred.
Strong customer service skills with a focus on creating memorable guest experiences.
Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
Proficiency in managing multi-line phone systems and handling high call volumes effectively.
Ability to work collaboratively in a fast-paced environment while maintaining attention to detail.
Strong organizational skills with the ability to prioritize tasks effectively.
A positive attitude, professional demeanor, and commitment to excellence in hospitality.

Job Types: Full-time, Permanent

Benefits:

Dental care

Work Location: In person

Emerald View Dental

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