Kelowna Denture Clinic is seeking an experienced reliable Dental Office Receptionist position. Reporting to the Owner and Denturist, the Dental Office Receptionist is responsible for the day-to-day movement of patients through our clinic in an efficient, courteous, and professional manner and enhancing their overall experience with Kelowna Denture Clinic. This position is an integral part of an interdisciplinary team working with patients, dental suppliers, lab technicians, denturists, dentists, and dental specialists.

Responsibilities:

Reception and Administration

Coordinate the daily flow of patients
Ensure accurate and complete information is obtained from patients through completion of patient information forms and insurance forms, as needed
Answer all incoming calls and walk-in traffic and direct as appropriate
Ensure the efficient operation of the office
Maintain patient database and appointment management system
Manage schedule for denturist and lab staff
Ensure all requested and required payments and insurance pre-authorizations are completed and notes on each transaction are added into the patient management database system
Communicate with team members and management to escalate concerns or problems to appropriate supervisor, in a timely manner
Maintain cleanliness of reception areas and sterilization of patient operatories

Financial

Show accountability for defined quality measurements including patient encounters, finished cases, and confirmed recall appointments
Post invoices and assist with month end, quarter end, and year end reporting as required

Qualifications:

2 – 3 years working in a busy office environment
Experience in a denture clinic an asset
Experience with DOM-X an asset
Knowledge of general office practices, procedures, and standards
Secondary education plus two years of relevant experience, or post-secondary Diploma plus relevant education and experience
Good customer service and interpersonal skills
Strong Microsoft Office computer skills
Strong communication skills, both oral and written
Excellent organizational skills and strong attention to detail and accuracy
Ability to handle sensitive situations with tact while respecting patient confidentiality
Ability to multi-task, work in a fast-paced environment, and work independently as needed
Ability to use good judgment in assessing difficult situations
Experience working in a health care environment preferred
Completion of recognized dental office administration program at the diploma level or equivalent preferred

To apply for this position, please email your resumé and cover letter stacey@kelownadentureclinic.com.

Job Type: Part-time

Pay: $23.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

Extended health care

Ability to commute/relocate:

Kelowna, BC V1Y 0E2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Kelowna Denture Clinic

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Dental Receptionist