Dental Receptionist / Office Assistant (Fast-Paced Clinic)

Kelowna Denture Clinic • Full-time • Kelowna, British Columbia, Canada • C$ 40k - C$ 50k / year • 2m ago

Kelowna Denture Clinic is seeking a reliable, organized, and patient-focused Dental Receptionist / Office Assistant to join our front desk team.

Reporting to the Owner and Office Manager, you will play a key role in ensuring the smooth day-to-day flow of patients through the clinic. This role is responsible for maintaining an efficient, professional, and welcoming front desk while supporting both clinical and lab teams.

This position is an integral part of a collaborative team working closely with denturists, lab technicians, dental offices, and patients in a fast-paced, high-volume environment.

ResponsibilitiesReception & Patient Flow

Coordinate the daily flow of patients through the clinic
Book, confirm, reschedule, and manage patient appointments
Answer incoming calls and respond to patient inquiries professionally
Greet and check in patients, ensuring a positive first impression
Manage appointment schedules for denturists and lab coordination

Patient Administration

Ensure accurate and complete patient information and documentation
Maintain patient database and scheduling system
Support treatment coordination and follow-up scheduling
Communicate clearly with patients regarding appointments and next steps

Insurance & Payments

Process payments and maintain accurate financial records
Submit insurance claims and assist with pre-authorizations
Track and follow up on outstanding claims as needed
Document all transactions within the patient management system

Clinic & Team Support

Maintain cleanliness and organization of the reception area
Assist with clinic flow and support operatories between patients when needed
Communicate effectively with clinical and lab teams to ensure smooth case progression
Escalate scheduling or operational concerns in a timely manner

Financial & Operational Support

Post invoices and assist with basic administrative reporting
Support bookkeeping tasks and general administrative functions as needed
Contribute to improving systems and maintaining efficient workflows

Qualifications

1–3 years experience in a busy office or customer-facing environment (dental preferred but not required)
Strong customer service and interpersonal skills
Excellent organizational skills and attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Strong communication skills (phone and in-person)
Comfortable using computers and learning new systems
Ability to handle sensitive situations with professionalism and confidentiality

Position Details