Patient Coordinator – Medical Aesthetics
Join Vancouver’s Premier Destination for Advanced Skin & Aesthetic Care

For over a decade, The Vanity Lab has set the standard in Vancouver for luxury, results-driven treatments from injectables to advanced skin therapies. We combine world-class expertise with a warm, welcoming environment to deliver an unparalleled patient experience.

We are seeking a Patient Coordinator to be the face of our front desk team. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about medical aesthetics and exceptional client care.

Key Responsibilities

Greet and check in patients with warmth and professionalism, ensuring a seamless start to their visit.
Manage appointment bookings, rescheduling, and the daily calendars of doctors and technicians.
Respond promptly and knowledgeably to email and phone inquiries, providing detailed treatment information.
Process billings and daily cashouts with accuracy.
Maintain stock control for the reception area.
Capture daily operational data.
Uphold the highest standards of cleanliness and hygiene in all areas of reception.
Ensure all consent forms are completed prior to treatments.
Provide aftercare advice following patient visits.
Assist with before-and-after photography.
Share in-depth knowledge of treatments and retail products to educate and guide patients.

What We’re Looking For

A genuine passion for the medical aesthetics industry and a desire to grow within it.
Proven sales experience in a client-facing role with the ability to build trust and drive conversions.
Exceptional communication skills with the ability to engage, educate, and inspire confidence in patients.
A proactive, solutions-focused mindset with strong organizational skills.
A polished, professional presentation that reflects our clinic’s brand.

Requirements

Minimum two years in a patient coordinator or comparable customer-facing role.
Availability to work Sundays with flexibility for schedule changes.
Proficiency with the Zenoti booking system.
Prior knowledge or experience in medical aesthetics is a strong asset.
Outgoing, friendly, and genuinely people-focused.

Why Join The Vanity Lab?

Learn & Grow: Work alongside a highly skilled team and gain hands-on experience in an expanding industry.
Supportive Culture: Our team is collaborative, energetic, and committed to both personal and professional growth.
Exclusive Perks: Enjoy free or discounted treatments, cost-price injectables, and retail products at or below wholesale.
Recognition & Rewards: From team events to performance-based rewards, we celebrate your contributions.
Professional Development: Ongoing training in both sales techniques and aesthetic industry knowledge.

Compensation & Benefits

Starting at $23/hr
4% commission on individual retail sales
Skincare treatment allowance
Cost price on injectable treatments
Retail products at or below wholesale price
Extended healthcare benefits after 6 months
Annual friends-and-family discounts
Paid day off on your birthday

If you are ready to take the next step in your career and join a leading name in medical aesthetics, we would love to hear from you. Apply today and become part of The Vanity Lab experience.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

Company events
Dental care
Extended health care
Store discount

Experience:

Customer service: 2 years (required)

Language:

English (required)

Work Location: In person

The Vanity Lab

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