Dental Office Manager - Yaletown Laser and Cosmetic Dentistry

123Dentist • Full-time • Vancouver, British Columbia, Canada • C$ 85k - C$ 100k / year • 2m ago

We are seeking a highly experienced and business-savvy Dental Office Manager to oversee the day-to-day operations of our busy, multi-provider dental practice. This leadership role is critical to ensuring clinical efficiency, exceptional patient service, and overall business performance. The ideal candidate will bring a strong background in dental office management, financial oversight, and team leadership—along with a proactive mindset and hands-on approach.

You will work closely with dentists, hygienists, front desk, and clinical staff to maintain high operational standards, patient satisfaction, and profitability.

Key Responsibilities:

Practice Operations & Workflow Oversight:
Oversee daily operations of a large dental office, ensuring smooth patient flow and staff coordination
Monitor appointment scheduling, patient check-in/out processes, and adherence to treatment plans
Implement and refine systems to maximize productivity and efficiency
Team Leadership & Staff Management:
Lead, train, and mentor front desk, billing, and clinical support staff
Develop staff schedules, conduct performance evaluations, and promote a positive team culture
Resolve conflicts and address performance issues with professionalism and accountability

Financial & Business Management:

Oversee billing, insurance verification, collections, and accounts receivable
Prepare and analyze financial reports, monitor KPIs, and recommend strategies for revenue growth
Manage office budgets, supply inventory, and vendor relationships
Patient Relations & Compliance:
Ensure an outstanding patient experience from the first interaction to follow-up care
Maintain compliance
Handle escalated patient concerns or complaints with discretion and diplomacy

Technology & Systems:

Manage the use PMS
Identify opportunities to improve digital workflows and office efficiency through technology

Requirements:

Minimum 5 years of dental office management experience, preferably in a high-volume or multi-provider setting
Strong understanding of treatment coordination, billing practices, and claims processing
Demonstrated ability to lead and develop a diverse team in a fast-paced environment
Proficient in dental practice management software
Excellent organizational, problem-solving, and decision-making skills
Solid grasp of business operations, including budgeting, reporting, and strategic planning
Professional, composed, and service-driven with outstanding interpersonal communication

We are looking for a leader who doesn’t just manage but actively drives the success of the practice. If you’re passionate about patient care and operational excellence—and have the experience to back it up—we would love to hear from you.

Apply Today!

123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

JOB ID: 8397OM-BC-231

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