Treatment Coordinator

docbraces • Full-time • Fredericton, New Brunswick, Canada • C$ 56.70k - C$ 58.80k / year • 1d ago

We’re looking for a motivated and people-focused Treatment Coordinator to join our team at docbraces Fredericton.

In this role, you’ll combine your sales experience and relationship-building skills to guide patients through their orthodontic journey from the first consultation to starting treatment. Success in this position is measured by your ability to drive case acceptance and patient conversion through consultative sales and outstanding service.

At docbraces Fredericton, we’re committed to delivering outstanding patient experiences and helping people build confidence, one smile at a time. You’ll be part of a patient-care focused team that values compassion, collaboration, and service excellence.

What We Offer:

Competitive hourly wage + quarterly bonus
Comprehensive benefits (medical, dental, vision, orthodontic coverage)
Educational reimbursement program
Paid statutory holidays and guaranteed hours
Real opportunities for career growth

What You’ll Do:

Welcome new patients and build strong, lasting relationships
Present treatment options with confidence and clarity, acting as both an advisor and a sales professional
Review financials and create payment solutions that fit families’ needs
Guide patients smoothly from consultation to treatment start, meeting conversion and performance targets
Collaborate with the Orthodontist and team to ensure exceptional care
Support marketing and referral initiatives to grow the practice

What We’re Looking For:

Proven sales or customer service experience (retail, hospitality, healthcare, or dental); strong track record of building trust and closing opportunities
Natural relationship-builder with excellent communication skills
Ability to explain treatment options in a clear, supportive way that inspires confidence in patients
Organized, adaptable, and motivated by achieving goals
Dental/orthodontic experience or Level II Dental Assisting is an asset, but not required

If you’re passionate about helping people feel great about their smile and thrive in a role that blends sales, service, and patient care, we’d love to hear from you!