Job Summary
We are seeking an experienced and highly organized Dental Front Desk / Office Manager to lead daily administrative operations at our new dental clinic. The ideal candidate must have hands-on experience with dental software, excellent patient communication skills, and the ability to manage front-office workflows efficiently while supporting clinical and business operations.
Key ResponsibilitiesFront Desk & Patient Coordination
- Greet patients professionally and create a welcoming experience
- Schedule, confirm, and manage appointments using dental software, preferably cleardent
- Handle patient check-in/check-out and treatment plan coordination
- Manage phone calls, emails, recalls, and follow-ups
- Maintain accurate patient records and charts
- Great Customer Service.
Billing, Insurance & Financials
- Process insurance claims, pre-authorizations, and follow-ups
- Post payments (cash, debit, credit, insurance)
- Explain treatment plans, estimates, and payment options to patients
- Manage AR, outstanding balances, and daily deposits
- Generate daily, weekly, and monthly financial reports
Office Management
- Oversee front desk staff scheduling and performance
- Ensure compliance with Alberta Dental regulations and clinic policies
- Manage office supplies, inventory, and vendor coordination
- Support dentist(s) with operational efficiency and patient flow
- Assist with staff onboarding and training on ClearDent workflows
Software & Systems
- Advanced use of Dental software E.g ClearDent (scheduling, billing, reports, recalls)
- Ensure data accuracy and proper documentation
- Optimize workflows to improve efficiency and reduce errors
Required Qualifications
- Minimum 2–3 years experience in a dental front desk or office manager role
- Strong ClearDent software experience or equivalent
- Solid understanding of dental billing, insurance, and treatment codes
- Excellent communication and customer service skills
- Strong organizational, multitasking, and leadership abilities
- Professional, reliable, and detail-oriented
Preferred Assets
- Experience in Alberta dental clinics
- Knowledge of AHCIP, private insurance, and coordination of benefits
- Multilingual skills (Punjabi, Hindi, Urdu considered an asset)
- Experience managing or training front-office staff
- ClearDent software
What We Offer
- Competitive compensation based on experience
- Supportive and professional work environment
- Growth opportunities in a modern dental practice
- Stable, long-term position
Join our team if you’re passionate about delivering outstanding patient care while managing the vital administrative functions that keep our practice running smoothly. We value energetic professionals who thrive on making a difference every day!
Job Types: Full-time, Permanent
Pay: $20.00-$30.00 per hour
Expected hours: 40 per week
Work Location: In person
