Job Summary
We are seeking a dynamic Orthodontic Treatment Coordinator who brings strong communication skills, attention to detail, and a passion for patient care. This role plays a vital part in guiding patients through treatment, supporting case acceptance, and contributing to the overall success and growth of the practice. The ideal candidate will serve as a vital link between patients and the ortho team, ensuring smooth communication, appointment scheduling, and treatment plan presentation. This is a full-time, 18-month maternity leave position, with the possibility of extension based on practice needs and performance.
Responsibilities
- Greet patients warmly and assist them through the treatment planning process
- Coordinate appointment scheduling and follow-up care to optimize patient flow
- Manage patient records with accuracy and confidentiality
- Verify insurance information and assist with financial arrangements
- Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
- Collaborate with the ortho team to ensure seamless communication regarding patient care
- Maintain up-to-date knowledge of dental procedures, services, and practice policies
- Support administrative tasks such as documentation, data entry, and phone communication
- Uphold privacy, ethical, and regulatory standards in all patient interactions
Qualifications
- Prior experience in a dental or medical office setting is an asset but not necessary
- Excellent communication and interpersonal skills to build rapport with patients
- Office experience demonstrating organizational skills and attention to detail
- Ability to multitask efficiently in a fast-paced environment
- Professional appearance and demeanor with a focus on exceptional customer service
Job Type: Fixed term contract
Contract length: 18 months
Pay: $20.00-$25.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person