Dental Treatment Coordinator - Full-Time | Patient-Centered, High-Impact Role
Are you a dental professional who enjoys connecting with patients, building trust, and helping people feel confident moving forward with their care?
At Aylmer Family Dental, our Treatment Coordinators play a central role in the patient experience. This is more than scheduling or reviewing treatment - it’s about helping patients feel informed, supported, and clear about their next steps.
We are a busy, multidisciplinary practice offering general and specialty care under one roof. That means every day brings variety, collaboration, and the opportunity to make a meaningful impact.
We’re looking for someone who is warm, organized, and patient-focused, while also confident, proactive, and able to guide conversations with clarity.
This role is a great fit if you:
- Enjoy building genuine connections with patients and helping them feel at ease
- Can explain treatment in a clear, simple, and reassuring way
- Take initiative and follow through without needing constant direction
- Are comfortable guiding conversations, including around finances and next steps
- Stay organized and focused in a fast-paced environment
- Are open to feedback and continuously improving
This role may not be the right fit if you:
- Prefer task-based work with minimal patient interaction
- Avoid conversations that require clarity, direction, or decision-making
- Struggle to stay organized when things are busy or changing
What you’ll be doing:
- Meeting with patients to review and explain treatment plans, and answer questions
- Helping patients understand their options and feel confident moving forward
- Coordinating treatment scheduling and sequencing
- Discussing financial details, insurance, and payment options
- Following up with patients to support them through their care journey
- Collaborating closely with doctors and team members to ensure a seamless experience
What makes this role unique:
- Exposure to a wide range of dentistry (implants, surgery, ortho, paediatrics, and more)
- A highly patient-centered environment where relationships matter
- A team that values both kindness and accountability
- The opportunity to play a key role in patient outcomes and overall experience
Requirements:
- Minimum 2 years of dental experience
- Strong understanding of dental procedures and terminology
- Excellent communication and interpersonal skills
- Organized, detail-oriented, and comfortable with financial discussions
- Experience with dental software and digital workflows
Position Details:
- Full-time position
- Competitive compensation based on experience and capability
- Supportive team environment with opportunities for continued growth
If you’re someone who enjoys helping patients feel seen, informed, and confident in their decisions and want to play an important role in their care, we’d love to meet you :)
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- On-site parking
Ability to commute/relocate:
- St. Thomas, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- dental: 2 years (required)
Work Location: In person
