Are you passionate about aesthetics, people, and helping patients feel their best? The Ottawa Clinic is seeking a warm, articulate, and driven Patient Care Coordinator (PCC) to join our growing team and work directly for Dr Trefor Nodwell - Double Board Certified Plastic Surgeon. This is a key role where clinical knowledge meets exceptional service and sales. You'll guide patients through their surgical journey — from first consultation to post-op care — while helping them feel understood, supported, and excited.

What You’ll Do: Patient Relationship & Care Coordination

● Be the first and primary point of contact for prospective plastic surgery patients

● Educate and counsel patients on cosmetic procedures, treatment options, and pre/post-op expectations

● Present procedure quotes, explain financing/scheduling options, and assist with decision-making

● Coordinate all aspects of pre-op and post-op visits with empathy and accuracy

● Build lasting patient relationships that reflect our brand’s compassion and quality

Sales & Cosmetic Services Expertise

● Develop deep knowledge of our cosmetic procedures, services, and products

● Meet and exceed monthly sales and scheduling goals

● Stay current with industry trends and competitor offerings

● Provide feedback and ideas to help refine offerings and improve the patient journey

Administrative Excellence

● Schedule procedures, consultations, and follow-up visits via EMR

● Maintain meticulous records of all patient communications

● Prepare quotes, invoices, and follow up on payments as needed

● Assist with inventory control, documentation, Rx follow-up, and general support as needed

● Track leads and performance metrics; provide reports and insights to the leadership team

Team & Brand Representation

● Be a visible and enthusiastic ambassador for TOC and Dr Nodwell.

● Collaborate with staff across offices to maintain seamless patient experience

● Support marketing and social media efforts, including before/after photo management

● Participate in training, meetings, and occasional industry events

Who You Are:

● Experienced in sales (3+ years), ideally with a background in aesthetics, medspa, or pay for procedure healthcare

● A warm communicator with stellar phone, in-person, and written communication skills

● Highly organized, tech-savvy, and detail-oriented

● Fluent in English; Fluent in French is highly preferred and considered a strong asset

● Comfortable with scripts, yet genuine and empathetic in every interaction

● Able to manage multiple priorities in a fast-paced, boutique clinical environment

● Driven by both patient outcomes and practice performance

Education & Experience:

● Bachelor’s degree preferred

● Experience in Aesthetic surgery, cosmetic dermatology, or medspa industry is a plus

● Familiarity with EMR systems and medical documentation is helpful but not required

What We Offer:

● Competitive compensation with performance incentives

● Training and professional development in a high-end, growing aesthetic practice

● A collaborative, supportive, and fun work environment

● Opportunity to make a real impact on people’s lives and confidence

To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you’re passionate about aesthetics and patient care.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year, plus bonus based on performance

Schedule:

● 8 hour shift - Monday through Friday

Work Location: In person

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
On-site parking

Work Location: In person

Expected start date: 2025-09-02

The Ottawa Clinic - Dr. Trefor Nodwell Plastic Surgeon jobs

Patient Care Coordinator